Hitting a question mid-setup used to mean leaving Launchpad Admin behind; new tab, new tool, and a fresh explanation of what you were doing. Not anymore. The Intercom chat is now built into Launchpad Admin, so help is one click away from wherever you are, at any hour.

📍 Good to know: The Intercom chat has been available in Studio for a while. This release brings it to Launchpad Admin, so both products now offer the same route to support.

How it works

1. Open the chat bubble in Launchpad Admin.
2. Search the help articles for a quick answer, or describe what you need in your own words.
3. Your message reaches Swapcard's support team, and replies land back in the same chat.

What this changes

• A real person, around the clock. Swapcard support is staffed 24/7, so whether you're building at 9am or troubleshooting the night before doors open, someone's there.
• The help center, built in. Search the Launchpad help articles straight from the chat window. Plenty of questions get answered before you ever need a person.
• No tool-switching. When you do need support, ask without leaving the page you're working on.
• Context comes with you. Support can see where you're working, so you spend less time re-explaining and more time getting unblocked.
• One thread, start to finish. Your conversation stays in the chat, no hunting through your inbox for the last reply.
• Same route to support across products. Studio and Launchpad Admin now work the same way, so teams using both don't have to remember two paths to help.

💡 Pro tip: Reach out from the page where the issue is actually happening. The context that travels with your message means fewer clarifying questions and a faster first reply.

Why this matters

Registration setups are time-sensitive, and they rarely break at convenient hours. A blocked ticket configuration or a failed import can hold up an entire launch. Having the help articles and a 24/7 support team behind the same chat bubble means the quick questions resolve themselves and the real blockers get to a human fast, and every client working in Launchpad Admin now has the same direct line to support that Studio users already had.