We understand that networking is a crucial part of any event. That’s why we’re continually advancing our AI technology to offer you the best recommendations, ensuring you don’t miss out on the most important attractions and opportunities during events.

We’re excited to announce a significant improvement: the My AI Recommendations section is now exclusively available on a dedicated page. This new feature is easily accessible from the main menu, making it more visible and convenient for all participants to explore.

Notice that this feature is available on the Web Event App only.

Now, directly from both the Studio and the Exhibitor Center, you can translate exhibitor names and descriptions into multiple languages, ensuring a more inclusive experience for attendees from different regions.

How It Works:

• From the Studio: Organizers can edit exhibitor details and add translations for the exhibitor name and description, according to event languages they have enabled.
• From the Exhibitor Center: Exhibitors can log in to their center and edit exhibitor information where they can easily input translations for their name and description across event's languages.
  
  
  

Studio empowers organizers to initiate credit card refunds without having to leave Studio – streamlining the process and reducing the stress of using multiple tools.

How this feature will function?

When organizers access an individual registration record, they can opt to issue a full or partial refund of a valid credit card transaction. Cancellations and ticket downgrades can easily be accommodated. With the flexibility to issue full or partial refunds and it is easy to accommodate cancellations and ticket changes. In the case of a full refund, the entire transaction sum will be reimbursed to the original payment method. For partial refunds, organizers can specify the refunded amount (not surpassing the initial transaction value).

Organizers have the opportunity to thoroughly examine the refund before finalizing it. Once confirmed and processed, the refund will promptly appear in the individual's transaction history within Studio.

Invoices and credit statements will still need to be issued from Stripe. Stay connected for additional enhancements similar to this one that are on the horizon.

📖 Need more details? Find them in our Help Center article here!

Organizers can now view their financial data directly in Swapcard without having to login to Stripe. 

Within the payments section, the following details can be viewed and analysed:

1. Charges - summary of registration charges
2. Taxes - a summary of applicable taxes, including rate
3. Payment - summary of card details used to make the payment, including last four digits of the card
4. Credit - summary of card details used to issue a credit, including last four digits of the card
5. Balance due - display the calculated balance due prominently

Organizers can seamlessly access detailed payment information on the Stripe platform with a single click on the provided link, or make a refund directly from Studio.

We are excited to announce a major improvement to our Expo FP Floor Plan integration.
This update brings a native floor plan experience to our Expo FP feature, eliminating the use of a webview. This means faster and smoother navigation for all our users. 

The new native floor plan implementation also allows for seamless integration with the app. This integration makes it more convenient for our users to manage their experience on-site because it allows for actions to be linked directly to the app such as the redirection to any exhibitor from the map. No more switching between screens - everything you need is now just a tap away. 

Key Features of the New Native Floor Plan Implementation

Our latest update to the ExpoFP integration is packed with exciting features designed to enhance your experience:

1. Seamless App Integration: Enjoy the convenience of a fully integrated experience. The map now works directly within the app, allowing you to interact with it without needing to switch screens. Actions like redirecting to an exhibitor’s page can now be done with a single tap.
2. Bookmarking exhibitors: The bookmark of exhibitors from the detail page or the map is now available and synced on both ends.
3. Redirection from Session Pages: Easily navigate from a session page directly to the map. If you're attending a session, you can now quickly locate the session's venue on the map, streamlining your on-site experience.
4. Redirection from Meeting Details Pages: Effortlessly find meeting locations with direct redirection from the meeting’s detail page to the map. This feature ensures you’re always on track and can quickly get to your scheduled meetings.

These enhancements are designed to make your expo experience more efficient and enjoyable. We’re excited for you to try them out!

Lead Capture has undergone a complete makeover to improve both its visibility and ease of use.

Here’s what’s new:

• Enhanced Accessibility: The Lead Capture feature is now conveniently located in the bottom navigation bar, with an intuitive icon that clearly represents the action, making it easier than ever to capture valuable leads. The button is now more accessible to users within the app, but it can still be hidden based on permissions defined by the event organizer.
• Preventing Scans from Past Events: To ensure smooth operations at your future events, we’ve updated the scanning feature by removing the ability to scan three months after the event ends.
  

These improvements are designed to make your event experience smoother and more efficient. Get ready to make the most of your next exhibition with our upgraded Lead Capture feature!

📖 Curious to dive deeper? Explore our Help Center article here.

What is Single Sign-On (SSO)?

Single Sign-On (SSO) is an authentication process that allows users to access multiple applications with one set of login credentials. It streamlines the login experience, enhances security, and reduces the hassle of remembering multiple passwords.

Introducing Our New SSO Management Feature

We are excited to announce our new SSO management feature, designed to give event organizers more control and flexibility over their attendee authentication process. This feature allows organizers to define a custom SSO for attendees joining their app. Here’s how it works:

Step-by-Step Guide to Implementing Custom SSO

1. Access the Studio

Begin by logging into the Studio.

2. Navigate to the Application Tab

Once logged in, find the application tab located in the main menu. This is where you will manage the settings for your event app.

3. Manage SSO Settings

In the application tab, you will find the SSO management section. Here, you can:

• Set up new SSO providers
• Manage existing configurations

4. Customize Error Messages

One of the unique advantages of our new SSO feature is the ability to customize error messages. Organizers can tailor these messages to provide clear guidance and support for attendees encountering authentication issues.

Why Use Custom SSO?

Implementing a custom SSO provides several benefits:

• Enhanced User Experience: Attendees can access the event app with ease, using a single set of credentials.
• Increased Security: SSO reduces the risk of password-related breaches by minimizing the number of passwords users need to manage.
• Efficient Management: Event organizers can manage and configure authentication settings to align with their specific needs.

Organizing an event can be a daunting task, but with our new studio onboarding process, you'll be just a few steps away from creating a memorable experience. Here’s a breakdown of how you can get started:

1. Select Your Event Type

You're just a few steps away from bringing your vision to life! Begin by choosing the type of event you're organizing. Selecting the right category is the first step towards crafting an event that matches your goals. 

2. Name Your Community

Your community is the space where your events live, and it’s where you’ll keep your audience engaged year-round. This is not just about a one-time event but about building a lasting connection with your participants.

3. Create Your Organization

Now it's time to bring your team on board! Your organization serves as a hub for managing everything. Whether you’re coordinating multiple events, managing different communities, or handling various applications, the organization ensures that your team can collaborate seamlessly. 

4. Define Your Key Results

The final step is to set clear objectives. What do you hope to achieve with your event? By focusing on specific outcomes, you can maximize the impact of your event and ensure it achieves its goals.

The Ticket Listing page in Studio has been enhanced with the following improvements:

Welcome Page for No Tickets
A new welcome page has been introduced for instances where no tickets are available, providing organizers with helpful information and guidance on creating tickets.
To create tickets, organizers must first enable Swapcard Registration. Once this is enabled, they can proceed with ticket creation for their event.

Ticket Table Overview
After tickets are created, they will be displayed in a table with the following details: Ticket Name, Status, Price, Usage (new feature: shows how many tickets have been used and how many remain), Valid From Date, Valid Until Date, Group, Visibility

Ticket Usage Feature
A key addition is the ticket usage feature, which gives organizers clear visibility into the number of tickets sold versus the total available. This helps streamline event management by providing real-time insights into ticket sales and availability.

Customizable Ticket Order
Organizers can reorder tickets using a drag-and-drop feature. The order in Studio will mirror the order displayed on the registration form for users.

📖 Curious to dive deeper? Explore our Help Center article here!

Managing onsite meetings at exhibitions just got easier with our new "Filter Locations by Category" feature. Now, you can quickly find meeting spaces by selecting specific categories, like conference rooms or networking lounges, rather than scrolling through endless lists of locations. 

Event planners and onsite teams can now coordinate meetings more precisely, ensuring every session happens at the right place and time.

The filter functionality allows users to select a specific location category, whether it be a type of room or area within the venue, and immediately see a list of relevant spaces. This reduces time spent searching for meeting spots, freeing up time to focus on meaningful interactions and event participation.

📖 Want additional insights? Check out our Help Center article here.