The Meeting Conflict Alerts feature helps you and your attendees maximize every minute of the event by preventing double-booking between sessions and 1-to-1 meetings. You can now spot potential scheduling overlaps directly within the booking modal, ensuring that high-value networking doesn't come at the cost of missing a keynote.

In the fast-paced environment of a hybrid or in-person event, attendees often bookmark sessions and book meetings simultaneously. Previously, these conflicts were only visible on the meeting details page, often after the invitation was already sent. Now, Swapcard provides real-time visibility during the selection process.

Why this matters for your event:

• Increased Scheduling Efficiency: Attendees no longer have to jump back and forth between their personal agenda and the booking tool.
• Higher Session Attendance: By warning users of conflicts upfront, they are less likely to accidentally skip a bookmarked session for a meeting.
• Better Exhibitor ROI: Help representatives and leads find the perfect time to meet without the "Sorry, I actually have a session then" follow-up emails.

How it works:

Whether on the Web App or Mobile, the system now automatically cross-references bookmarked sessions with meeting requests.

• For Personal Conflicts: If you try to book a meeting during a session you've bookmarked, you'll see a clear warning: "Conflicting registered session: [Session Name]."
• For Participant Conflicts: If you are inviting others who are already "busy" with a session, the modal will display: "[Name] has a session at this time."
• For Group Meetings: If multiple participants have overlaps, the system neatly lists each conflict in a bulleted format so you can pick a better slot for everyone. 🤝

Quick Summary of Improvements:

• Instant Visibility: Warnings appear the moment a time slot is selected in the booking modal.
• Cross-Platform Support: Available on Web, iOS, and Android (with updated, intuitive icons for our Android users! 🤖).
• Contextual Data: Displays the specific name of the conflicting session so users can make informed decisions on the fly.

The new Semantic Search engine helps your attendees find exactly what they need, even if they don’t know the exact keywords to type. By moving beyond simple character matching to understanding the intent and context behind a search, Swapcard is making discovery more intuitive than ever.

Whether an attendee is looking for a "Software Engineer" or a "Developer," our search now understands they are looking for the same thing. 🚀

🌟 Why this matters for your Event

• Smarter Connections: Attendees can find relevant peers based on professional roles, biographies, and skills, even if their terminology differs.
• Boost Exhibitor ROI: Potential leads will find exhibitors and products based on the meaning of their descriptions, not just the names.
• Global Accessibility: Our new multilingual model understands multiple languages simultaneously. A query in English can now surface relevant content written in French or Spanish. 🌍
• Empower Sherlock, your AI Agent: This upgrade acts as a "brain transplant" for Sherlock. By providing our AI agent with better, context-aware data, Sherlock can now deliver significantly more accurate and helpful answers to attendee questions.

🔍 What’s New in the Search Bar?

We’ve overhauled the way our system "reads" your event data across People, Sessions, Exhibitors, and Products:

• Role & Identity Matching: We prioritize job titles and companies to ensure the most relevant professional profiles appear first.
• Deep Bio Insights: Our search now "reads" biographies and "About" sections to capture expertise and interests that aren't listed in a simple title.
• Custom Field Integration: Data like "Interests," "Skills," or "Industry" is now baked into the search DNA, making niche discovery a breeze.
• Hybrid Power: We’ve combined the speed of traditional text search with the "intelligence" of semantic search, giving you the best of both worlds: precision and flexibility.

Pro Tip: You don't need to change a thing! These improvements happen behind the scenes. Your attendees will simply notice that the platform feels "smarter" and more responsive to their needs.

🛠️ Continuous Improvements

• Multilingual Support: We’ve integrated a Multilingual model, allowing for seamless cross-lingual searches (e.g., searching in Korean to find English sessions).
• Performance Monitoring: We’ve added real-time tracking to ensure these "smarter" results don't slow down the user experience.

The Hosted Buyer module just got a major flexibility boost! 🚀

The latest update to Smart Meetings gives you total control over how generated and manual meetings are released to your participants. You can now choose whether to publish meetings as Pending or Confirmed, and manage them without the restriction of a single "meeting organizer."

Giving you (and your participants) more flexibility

The Hosted Buyer feature helps you bridge the gap between automated matchmaking and manual oversight. Previously, publishing meetings often felt like an "all or nothing" action. Now, you have the granularity needed to match your specific event's workflow, whether you want to force-confirm matches to guarantee ROI or allow participants to give their final consent.

What’s new?

• Publish as 'Pending' or 'Confirmed': When publishing draft meetings from the Hosted Buyer tab or creating them manually in the Studio, you now have a toggle.

  • Pending: Participants receive an invitation that they must manually accept. This is perfect for events where "opt-in" consent is a priority.
  • Confirmed: Meetings are added directly to schedules as accepted. Ideal for high-stakes hosted buyer programs where attendance is mandatory.
• Meetings with multiple meeting organizers: Now, both participants for the generated meetings have equal rights to reschedule, add descriptions, or invite others. No more bottlenecks caused by one person holding the keys to the meeting! 
• Updated Notifications & Emails: We’ve rebranded "Meeting Requests" to "Meeting Invitations" to better reflect the professional nature of these interactions. Participants will receive clear, actionable alerts to accept or decline pending invitations directly from their notification center.
• Real-time Activity Tracking: Attendees can stay on top of their schedule with the activity logs. They’ll see exactly when a meeting partner has accepted, even if the meeting status is still pending for others.

How to use it

1. In the Studio, navigate to Meetings or the Hosted Buyer tab.
2. Select your draft meetings and click Publish.

3. In the pop-up modal, choose your preference:

   • Check "Confirm meetings for participants" to bypass the request phase.
   • Leave it unchecked to send them as Pending invitations.
4. Decide if you want to Notify participants immediately or keep it quiet while you finalize the schedule.
5. Need to change your mind? You can still manually Confirm or Cancel any pending meeting directly from the side panel in the Studio.

This update ensures that whether you’re running a rigid VIP buyer program or a flexible networking marathon, Swapcard adapts to your rules—not the other way around. 🤝✨

Event organizers often need flexible ways to structure and categorize their event content. Multi-level fields are a powerful way to organize complex information, making it easier for attendees to navigate exhibitors, people, sessions, and items.

Until now, multi-level fields were only available for exhibitors—and creating them required manual support from the Swapcard team. Organizers could not configure these fields themselves.

Today, this changes. Organizers can now create and manage multi-level custom fields directly from the Studio, and they can apply them not only to exhibitors, but also to people, sessions, and items.

Create Multi-Level Fields Directly in Studio

Organizers can now create a multi-level custom field independently from the Studio interface.

Once created, the field can be applied to four entity types:

• Exhibitors
• People
• Sessions
• Items

This allows organizers to define structured categories with multiple levels and assign values to each relevant entity.

For example, an organizer can create a hierarchical field such as a category structure and then assign the appropriate values to exhibitors, people, sessions, or items directly within the Studio.

This autonomy removes the need for manual configuration by the Swapcard team and gives organizers full control over how their event data is structured.

Visible in the Event App

Once values are assigned, the multi-level custom field is displayed within the detail pages of the corresponding entities in the Event App:

• Exhibitor pages
• People profiles
• Session pages
• Item pages

These values are visible on both web and mobile, ensuring attendees can easily understand how content is categorized throughout the event experience.

Use Multi-Level Fields as Filters

Multi-level custom fields can also be used to filter views inside the Event App.

Attendees can filter lists such as:

• People
• Sessions
• Exhibitors
• Items

This helps users quickly find the most relevant content based on the structured categories defined by the organizer.

Exhibitors Can Manage Their Own Values

Exhibitors also benefit from this flexibility.

From the Exhibitor Center, exhibitors can:

• Define the value of their own exhibitor multi-level custom field
• Assign values to the multi-level custom field for each of their items

This means exhibitors can manage their own categorization without relying on the organizer to configure it in Studio.

Greater Flexibility for Event Customization

The introduction of self-service multi-level custom fields across exhibitors, people, sessions, and items represents a major step forward in event customization.

Organizers gain greater autonomy in structuring their event data, while attendees benefit from clearer information and more powerful filtering capabilities inside the Event App.

This update makes session registration clear and intuitive for attendees by replacing ambiguous actions with explicit calls to action. Instead of relying on a bookmark icon that can be misunderstood, attendees immediately see what to do and what happens when they register for a session. The result is less confusion, smoother navigation, and higher engagement across the agenda. 

How it works

When an attendee views a session, the interface clearly adapts to the session type and availability:

• Limited-seat sessions

  • Attendees see a visible seat counter with clear color indicators such as “Only X seats left”.
  • A clear CTA button such as “Add to schedule” or “+ Add” on mobile is displayed.
  • Once clicked, the button updates instantly to “Added to schedule”, confirming registration.
  • If no seats are available, the CTA is removed and replaced with a “No seats left” message.

• Unlimited-seat sessions

  • A simple “Add to schedule” button allows instant registration.
  • The label updates after the action, confirming success.

• On-demand sessions

  • Attendees see “Save to bookmarks”, clearly differentiating on-demand content from live session registration.

Each scenario gives immediate feedback, so users always know their action was successful.

Value for organizers

For organizers, this improvement removes friction at a critical moment in the attendee journey. Clear actions reduce hesitation, lower support questions, and improve overall usability of the agenda. By guiding attendees with explicit buttons and confirmation messages, sessions are easier to discover, easier to join, and more likely to be attended. This directly contributes to higher satisfaction and stronger engagement throughout the event.

To improve the overall meeting experience, a new, smarter way to keep your event’s meetings on track has been added. Participants can now log their meeting attendance directly from the event app, making the whole process faster, smoother, and more reliable. A quick pop-up appears right on the home page, and the feature is also available in each participant’s schedule and on every meeting details page.

With just one tap, participants can share their experience by choosing:

• “I joined, and it was valuable.”
• “I joined, but it wasn’t valuable.”
• “No, it didn’t happen.”

For attendees, this makes it easier to stay engaged and reflect on the quality of their meetings, helping them get more out of the event. Exhibitors benefit as well, since they can rely on more accurate attendance reporting and see which meetings are truly driving value.

In the Studio, organizers get instant access to everything: which meetings took place, which didn’t, who showed up, and how valuable each meeting was perceived to be. With this real-time insight, spotting no-shows becomes effortless, and understanding participant satisfaction becomes much more precise.

This new feature doesn’t just track attendance - it helps create more reliable schedules, stronger business interactions, and happier participants. By reducing no-shows and capturing meaningful feedback, it empowers organizers to elevate meeting quality and deliver a better event experience for everyone involved.

As part of our Hosted Buyer & Smart Meetings feature - where we generate optimized meeting schedules through smart matchmaking and participant preferences - we’re introducing a new enhancement to make the selection process even smoother.

You can now track and manage participants’ interest levels (“Highly Interested,” “Interested,” or “Not Interested”) directly during the selection phase. In the Studio, organizers will see every participant along with their selections, and can add or remove selections as needed. Contact details (email and phone number) are also available for quick follow-ups.

Once meetings are generated, organizers can see which selections led to confirmed meetings, review each meeting, or manually create additional ones if needed. Even after regenerating schedules, selections can still be managed on this page.

Organizers will also be able to view the number of meetings generated and attended for each participant, giving a clear overview of engagement.

This update is designed to make the selection flow easier, more flexible, and fully in the organizers’ control, so you can deliver the best possible networking experience for your event. It brings even more value: it helps organizers increase the quality of business connections, boost exhibitor satisfaction with more targeted meetings, and streamline operations during busy event days. With clearer insights and more control, exhibitions can deliver stronger ROI for exhibitors and a more seamless matchmaking experience for all participants.

We’re pleased to release an improvement to the organizer-sent payment link flow:
Attendees can now apply a promo code directly when paying through a payment link.

Why it matters

• Smoother attendee experience: Users no longer need to restart registration just to use a promo code.
• More flexibility for organizers: Discounts can still be applied even when the organizer initiates the process.

📌 How it works

1. Organizer sends the payment link
2. User opens the link and enters their promo code
3. Price updates automatically if the code is valid
4. User completes payment normally

It is important to have the ability to format text to create more attractive and impactful descriptions. With this new feature, you can now add text formatting to people's personal biographies on Studio and the Web Event App. 

This means participants can highlight important content and key points, making their profile more visually appealing and engaging. This feature will greatly benefit our users, especially attendees. With text formatting, they can make their profile stand out and capture the attention of potential connections. It's a great way to showcase their expertise, achievements, and unique selling points. 

To use this feature, simply go to the Studio or Web Event App and navigate to the participants' profiles. Edit the biography section, and you will now see a toolbar with various text formatting options such as bold, italics, underline, bullet points, and more. 

We are thrilled to announce a new improvement to our product that will greatly enhance your event experience. 

We understand that time is of the essence when it comes to events, and we want to make sure that our mobile app offers the most efficient and user-friendly features.

With that in mind, we are pleased to inform you that we have implemented a new feature that pre-loads Expo FP maps when accessing the event. This means that the map will now be accessible in the background, reducing the loading time significantly.

We understand that relying on Wi-Fi or cellular data at events can be unreliable, especially in crowded areas. That's why we have improved the map loading which also makes the map accessible offline. This means that you can easily access the map and navigate your way around the event, even without an internet connection.

This is a significant improvement to our product as it will save you time and frustration when trying to access the map during the event. No more waiting for the map to load or worrying about losing connection. You can now focus on making the most of your event experience.