On web, Sherlock was easy to miss and a little cramped — a small window that either got in the way of the page or hid where no one looked. Now it opens as a proper side panel that sits alongside your content instead of on top of it. Participants get their AI concierge exactly where they expect it, without losing sight of the session, exhibitor, or profile they're browsing.

What's new

Sherlock now lives in a dedicated side panel on the Web Event App and the Exhibitor Center. It's open by default the first time you land, so participants notice it without hunting for a button — and it's resizable, so everyone can set the width that suits their screen and reading habits.

Key behaviors & options

• Open by default — on first load with no saved state, Sherlock is already there, ready to answer. No searching, no tiny launcher to spot.
• Respects your choice — close it manually and it stays closed for the rest of the session, even on reload. Open-by-default only kicks in when there's no state yet.
• Resizable panel — drag to adjust the panel width within a set range, so Sherlock never crowds the content you're actually working with.
• Reading-direction aware — in left-to-right languages the panel sits on the right; in right-to-left languages (like Arabic) it flips to the left, matching the natural layout.
• Persistent across surfaces — move between the Event App and the Exhibitor Center and Sherlock holds its open/closed state and your active conversation, with no reload or flicker. Your context follows you.
• Mobile untouched — the native iOS and Android apps keep their current Sherlock experience; this update is web-only.

Until now, the "Add member" button in the Exhibitor Center had one behavior for everyone — and for exhibitors who weren't allowed to add members manually, that meant a button that led nowhere. No path, no link, no explanation. That's fixed. The button now reads each exhibitor's permissions and your event's registration setup, then offers the method that actually applies to them. And organizers get a new exhibitor-specific registration link in Studio to steer people to the right place.

What's new

Two connected changes, one cleaner flow:

• A dedicated exhibitor registration link in Studio. When your event uses External Registration, Registration Settings now shows a new Exhibitor member registration link field — separate from your attendee link.
• A renamed attendee link. The existing attendee registration link is now labeled Visitor Registration link, so the two entry points are impossible to confuse.
• An adaptive "Add member" button. In Exhibitor Center → Team Members, the button now changes its behavior based on the exhibitor's permission and the registration method available to them.

How it works (for organizers)

1. Go to Studio → Registration → Registration Settings.
2. Select External Registration.
3. Fill in the new Exhibitor member registration link — this is the external page exhibitors will send their team to.
4. Note that your attendee link now reads Visitor Registration link.
5. Save. The value applies event-wide (one link per event), and it's kept even if you later switch External Registration off.

Admins, community managers, and event managers can all edit and save the link.

What the button does now (for exhibitors)

The "Add member" button reads the situation and adapts:

• Add from your attendees — if your booth is allowed to add registered members, clicking opens a modal to search the event's attendee list and add someone directly.
• Share your in-app registration link — if the event uses in-app registration and your booth can register members, the modal shows your booth's unique registration link, ready to copy or open in a new tab.
• Share the external link — if the event uses External Registration and an organizer has set the exhibitor link, the modal surfaces that link to copy or open.
• Mix and match — when you can both add attendees and have a link available, the modal does both in one place: search-and-add on top, link to share underneath.

The Marketplace Widget helps organizers promote exhibitor upgrade options directly on their external event website. By increasing the visibility of marketplace extras beyond the Exhibitor Center, organizers can create more opportunities to generate incremental marketplace revenue.

Showcase available upgrades before login

Organizers can select which marketplace extras are visible to guests. These extras are then displayed through an embeddable widget, allowing website visitors to discover available upgrade options before signing in.

Each extra appears as a card containing its image, description, price, quantity, and purchase action. When no guest-visible extras are available, the widget displays an empty-state message.

Keep purchases within the existing flow

When a visitor selects the purchase action, the Exhibitor Center opens in a new browser tab. Visitors who are not authenticated are invited to log in or sign up. After authentication, they are directed to the event’s marketplace, where they can complete their purchase through the existing platform flow.

Visitors who are already authenticated can access the marketplace directly without an additional login prompt.

Easy to add to an external website

The widget’s iframe embed code is available in the Pages and Menu section of Studio when the Exhibitor Marketplace is enabled for the event. Organizers can copy the code and paste it into their external website.

They can also configure options such as interaction actions and infinite scrolling.

Increase visibility and marketplace opportunities

By bringing exhibitor extras onto public event pages, the Marketplace Widget helps organizers promote upgrades earlier and across more touchpoints. Exhibitors can explore available options more easily, while organizers benefit from a simple way to support marketplace engagement and additional revenue.

"Exhibitor Center" doesn't land with every exhibitor — and until now it stayed open to everyone, forever, whether the event was unpublished, live, or long finished. Two new controls in Studio fix both at once: rename the Exhibitor Center in every platform language, and turn access on or off for each exhibitor group.

What's new

Two organizer controls, both living in Studio:

• Custom navigation labels — rename both the Event and Exhibitor Center sides of the navigation, per platform language.
• Per-group Exhibitor Center Access — a toggle on any group with exhibitors that decides whether its members can get into the Exhibitor Center.

How it works

Rename the Exhibitor Center

1. In Studio, open your branded app settings and expand the new Advanced section.
2. In the Desktop Navigation labels block, set an Event label and an Exhibitor Center label for each language on your platform (up to 25 characters each).
3. Save. The web navigation switch and the "Me" tab immediately reflect your naming — any field left blank falls back to the default.

Control access per group

1. Open any group that contains at least one exhibitor.
2. Flip the new Exhibitor Center Access toggle on or off in the group's side panel.
3. Save. Access updates on the exhibitor's very next load — no waiting on the event to start or end.

Key behaviors & options

• Per-language labels: name the navigation in every platform language; blank fields default to "Event" and "Exhibitor Center."
• On by default: every group with exhibitors starts with access ON — including groups created before this release — so nothing changes until you decide it does.
• Tier-based access: give Gold or Diamond exhibitors the Exhibitor Center while keeping other packages out.
• Live enforcement: switch a group off mid-event and those exhibitors lose access on their next navigation; switch it back on and they're in again — instantly.
• No broken doors: when access is off, the web switch shows the Exhibitor Center as non-clickable (with a "not accessible" hover message using your label), and the "Me" tab hides the redirect entirely.
• Lifecycle control: keep the EC open before publish so exhibitors complete their profiles, then close it once the event is over instead of leaving it open indefinitely.

A meeting request means nothing if the person on the other end was never free to begin with. Until now, availability wasn't very visible, so requests landed on people who couldn't take them, and the frustration piled up on both sides. This update fixes that at the source: everyone sets their own availability, and the booking flow respects it.

What's New

Two things change on People and Exhibitor lists:

• Manage availability: a new button appears wherever time slots exist for an event, opening a simple flow to mark yourself available or blocked, day by day.
• Book a meeting: a dedicated "Need to meet?" section with a clear Book a meeting button, shown only to groups actually authorized to send requests.
• My Schedule/My Meetings: manage the availabilities directly from my schedule or my meetings with a quick new button "Manage your availabilities"

How It Works

1. Open the People list or Exhibitor list 
2. Tap Manage availability to open the availability sheet.
3. Each day lists your time slots: tap any slot to toggle it, or use the day checkbox to enable a whole day at once.
4. Slots already tied to a confirmed meeting show the other person's name and can't be toggled off.
5. Save: your availability is now visible to whoever books you.

Key Behaviors & Options

• Color-coded slots: green means open, grey means blocked or already booked (with the other person's name shown for context).
• Bulk day toggle: the checkbox next to a date enables every open slot for that day in one tap; a partial day shows a dash instead of a full check.
• Dismissible, not gone: on mobile, closing the availability/booking card with the ✕ hides it for the day, but it resurfaces every day through the event so it's never permanently missed.
• Request volume counter: once an event passes 50 total meeting requests sent, a running counter ("+50 meeting requests already sent," "+100," etc.) appears next to the Book a meeting button, updating every 50 requests.
• Scoped to who's eligible: the Book a meeting section only shows for attendees and exhibitors actually part of a group allowed to send requests.

Why Organizers Will Love It

Unavailable-participant requests were a quiet source of no-shows and support tickets, and for high-touch programs like hosted buyer tracks, they were becoming a real risk. By putting availability directly in the hands of attendees and exhibitors, every meeting request is sent against real, current availability. Fewer wasted requests, fewer awkward "sorry, I can't make it" replies, and networking numbers that actually reflect people showing up.

💡 Pro tip: Encourage attendees and exhibitors to set their availability before the event opens; the earlier it's filled in, the fewer meeting requests get blocked by an empty schedule on day one.

💡 Pro tip: The request counter is a nice social-proof nudge; if your event has strong meeting activity, it reinforces to attendees that the networking is real and worth engaging with.

A booth roster is only as useful as it is accurate. But staff move between booths, change companies, or land on a Booth by mistake — and until now, once someone was on it, there was no way to take them off. That gap is closed. Exhibitor admins can now remove any team member from the Booth, and every member gets a self-service way to leave — all from Exhibitor Center > Team Members.

What's New

Two ways to keep a booth roster tidy:

• Remove a member — admins can take another member off the Booth in a single action.
• Leave the Booth — any member (admin or limited) can remove themselves, without waiting on an admin.

How It Works

Removing a member (admins)

1. Go to Exhibitor Center > Team Members.
2. Find the person's row and click Remove.
3. Confirm in the "This person will no longer have access to this booth" prompt.
4. They're off the roster — instantly.

Leaving the Booth (any member)

1. Open Exhibitor Center > Team Members.
2. On your own row, click Leave.
3. Confirm in the "Are you sure you want to leave this booth?" prompt.
4. You're removed from the Booth.

Why Exhibitors (and Organizers) Will Love It

An out-of-date roster is more than a cosmetic annoyance — it blurs who owns the leads, who attendees should actually contact at the booth, and who still has access they shouldn't. Giving admins a clean Remove and every member a self-service Leave keeps booth teams accurate without a single support ticket. Staff reshuffles, departures, and accidental adds all sort themselves out in a couple of clicks, so exhibitor contact lists and lead attribution stay trustworthy right through event week.

Your homepage is the first thing attendees see — so why send them digging through directories to find the speakers worth meeting or the sessions worth booking? Until now, surfacing a curated list meant pointing people elsewhere. Two new Homepage Builder blocks fix that: People and Sessions. Hand-pick who and what shows up, order it exactly how you want, and let attendees tap straight through to a full profile or session detail page.

What's New

Two new blocks join the Homepage Builder lineup:

• People block — showcase a curated, manually ordered list of attendees, speakers, or VIPs on any page.
• Sessions block — spotlight the talks, workshops, or must-see moments you want front and center.

How It Works

Setup takes a minute, and it's the same rhythm for both blocks:

1. In the Home Builder Editor, open the block list and add the People or Sessions block wherever you want it on the page.
2. Open the block's side panel and head to the Content tab.
3. Search the event's full people or session list, then select the entries you want.
4. Drag and drop to set the exact display order — your manual order is what attendees see.
5. Set a block title (required) and an optional description + CTA to frame the section.
6. Done.

Key Behaviors & Options

• Manual ordering wins — drag-and-drop sets the display order.
• Search to build fast — type in the picker to filter a long people or session list down to the ones you need.
• Title is mandatory, description and CTA are optional

Both blocks respect the rules you already rely on, so you never over-expose content:

• Group & device targeting — in the Visibility tab, choose which groups and which devices (desktop, mobile) see the block. New blocks default to all groups, all devices.
• Per-person and per-session permissions are honored — attendees only ever see the people and sessions they're already allowed to see, displayed in your chosen order.
• Smart auto-hide — if none of the entries are visible to a given attendee, the whole block disappears for them. No empty headers, no awkward gaps.
• One tap to the details — tapping a card takes attendees straight to that person's profile or that session's detail page.

Your event home page is prime real estate for brand expression. Until now, when you uploaded a custom image for a homepage button, the platform enforced a label overlay — limiting how much visual control you had. With image-only homepage buttons, that constraint disappears.

Now organizers can display buttons as pure background images: no label, no overlay, just the branded visual your event deserves.

What's New

The Homepage Builder's Buttons block now offers a third Display Mode option:

• Background image with Label — Your original choice; displays the image plus a button label
• Icon with Label — Icon-driven navigation with accompanying text
• Background image only — NEW; displays only the destination page's background image

When you select Background image only, each button shows exclusively the background image you've configured for its destination page — giving you total control over typography, spacing, and branding.

Why Organizers Will Love This

Homepage buttons are often the first interactive element attendees see. When they're constrained by mandatory labels, your design suffers. Image-only buttons unlock creative freedom — perfect for events where your visual identity matters as much as the navigation itself. Build a home page that's unmistakably yours.

💡 Pro tip: Use high-contrast, professionally designed images for your button destinations. Image-only buttons shine when the visuals do the talking — so invest in the photography or graphics upfront.

An unassigned meeting is basically a meeting no one owns. For exhibitor teams juggling multiple requests during a live event, that gap between "meeting accepted" and "meeting actually covered" is where no-shows happen. That's exactly what this update fixes.

Exhibitor admins can now manage the full meeting lifecycle: assign a team member, accept or decline requests, and switch the assigned member at any point, without ever leaving the Swapcard event app.

How It Works

When a meeting request comes in for an exhibitor, the admin is prompted to assign it to the right person immediately:

1. Open the meeting details page in the event app
2. Tap Accept: an assignment panel opens automatically
3. Select a team member from the list (you're pre-selected by default and pinned to the top)
4. Members with a scheduling conflict are flagged as unavailable at this time
5. Tap Assign: the selected member receives a "new meeting" notification instantly
6. Changed your mind? Hit Maybe later to leave it unassigned for now

What Admins Can Do at Each Stage

Meeting management is now context-aware: the right actions surface depending on the meeting's current state:

• Pending meeting, unassigned: shows Accept and Decline buttons; accepting triggers the assignment flow
• Pending meeting, assigned: shows Accept and Decline, plus a Switch member option via the 3 dots menu
• Confirmed meeting, no one assigned: shows an Assign member button to fill the gap before the meeting happens
• Confirmed meeting, assigned to another member: shows a prominent Switch member button directly on the details page
• Confirmed meeting, assigned to me: Switch member is available from the 3 dots menu
• Past meeting, unassigned or assigned: Assign member / Switch member remains available for post-event record-keeping

Declining a meeting sends a notification to all relevant parties: everyone on a 1-to-1, or just the organizer on a multi-participant meeting.

Permission Logic

• Admin team members get the full assignment and switching experience
• Limited team members can only see meetings assigned to them, and can accept, decline, or reschedule, but cannot reassign to another member

Why Organizers Will Love It

Every unassigned meeting is a missed opportunity and a potential no-show. By making assignment a natural part of the accept flow, this update creates a direct link between an incoming request and a named, notified team member who owns it. The result: exhibitors show up prepared, attendees get the conversation they came for, and your meeting ROI numbers actually reflect reality.

💡 Pro tip: Remind exhibitor admins to assign a default team member as soon as meetings go live. Pre-assigning early avoids last-minute scrambles when the event floor gets busy.

Every meeting request is a potential deal. But when an exhibitor admin misses a notification or can't figure out what to do with it, that opportunity disappears before it even starts.

Exhibitor team admins can now act on meeting requests directly from the notification, without needing to dig into their schedule or inbox. Accept, assign to a team member, or decline all: in one tap.

What's New

Incoming unassigned meeting requests now trigger a notification showing the requester's name. From that notification, admins can:

• Accept: opens a modal (web) or bottom sheet (mobile) to assign the meeting to a team member
• Decline: instantly declines the request and sends a "meeting request declined" activity to the relevant participants
• Assign Later: closes the modal without assigning, and generates a follow-up activity with an "Assign" button to come back to it

How It Works

1. An unassigned meeting request comes in
2. The exhibitor admin receives a notification: "Meeting request with [attendee name]"
3. Tapping Accept opens the assignment interface
   • The admin is pre-selected and listed at the top by default
   • Team members with scheduling conflicts are flagged as unavailable
   • One or more representatives can be selected
4. Tap Assign to confirm
   • The assigned team member(s) receive a "new meeting" activity and push notification
   • The admin receives a confirmation activity showing the assigned name(s)
5. If they tap Maybe Later or close the modal, the meeting stays unassigned, and a follow-up activity with an Assign button keeps it surfaced

Key Behaviors

• Admin pre-assignment: by default, the admin is checked at the top of the list, so self-assigning takes a single tap
• Availability visibility: unavailable team members are clearly marked, preventing double-booking
• 1-to-1 vs. multi-person meetings: for 1-to-1 meetings, both the organizer and participant receive the declined activity; for multi-person meetings, only the organizer is notified
• Works on web and mobile: full parity across both surfaces

Why Organizers Will Love It

Meeting acceptance rates are one of the clearest signals of exhibitor satisfaction. When a request notification lacks context or requires navigating to a separate interface to act on it, requests go unanswered, and exhibitors feel the drop.

This redesign closes that gap. Exhibitors stay in control of their pipeline without ever leaving the notification. Fewer missed requests means fewer frustrated exhibitors, fewer support tickets, and stronger ROI conversations at the end of the event.

💡 Pro tip: Brief your exhibitor admins before the event opens: let them know that meeting requests now come as actionable notifications. A quick onboarding message in their briefing doc goes a long way toward faster acceptance rates on day one.

💡 Pro tip: Encourage exhibitor admins to review their team member list in advance and confirm availability settings are up to date. The assignment modal pulls from that data in real time: a clean roster means a smoother assignment flow.