Swapcard's webhook system is a powerful tool for real-time integrations — but like any powerful tool, it needed a guardrail. Starting now, each customer account is limited to 20 webhook subscriptions per event. It's a small number that makes a big difference.

What's changing

Previously, there was no ceiling on how many webhook subscriptions could be created per customer. That opened the door to two common problems:

• Accidental overload — A developer iterating quickly on an integration could unknowingly create hundreds of duplicate subscriptions without realizing it, silently degrading performance.
• Automated proliferation — some tools auto-generate webhook subscriptions, and without a limit, those can stack up fast.
• Malicious abuse — In the worst case, a bad actor could flood the system with thousands of subscriptions and impact Swapcard's performance for everyone.

How it works

The fix is simple: 20 webhook subscriptions per event, maximum.

• If a customer already has 20 active subscriptions, any attempt to create a new one will be blocked with a clear error message.
• Existing subscriptions are unaffected — the limit applies to new creations going forward.
• The cap applies across all webhook events and endpoints for that customer account.

Why this matters

This isn't just a defensive measure — it's a reliability investment for every team building on Swapcard's API. Clean integrations perform better, are easier to debug, and don't silently eat up system resources in the background.

💡 Pro tip: If you're regularly hitting or approaching the 20-subscription limit per event, audit your active webhooks for duplicates or stale endpoints. A lean webhook setup is a healthy one.

Ticket descriptions are now more powerful and flexible. Organizers can use HTML formatting to create rich, structured descriptions that render correctly on the registration page, making it easier for attendees to understand what each ticket includes

Whats's Changed

• Organizers can now use HTML formatting in ticket descriptions
• Content such as line breaks, lists, and basic formatting is supported
• Descriptions render properly on the registration page and ticket views

How it works

In Studio → Registration → Tickets:

• Add or edit a ticket description
• Use HTML formatting 
• Save your ticket -> your formatting will be preserved and rendered

Expected Outcome

• More engaging and structured ticket descriptions
• Improved attendee understanding of ticket benefits
• Enhanced overall registration experience and clarity

The meeting details page is where a lot happens: requests get accepted, schedules get juggled, teams get assigned, and attendance gets tracked. For a page this central to the networking experience, it was long overdue for a proper rethink.

The revamped meeting details page in the Event App now shows the right actions to the right people at the right time - dynamically adapting based on who you are in the meeting (requester, invitee, team member) and where that meeting is in its lifecycle.

How It Works

The page now has a clear, consistent layout split into two components: the meeting details card (participants, time, location, message) and a contextual options panel that updates based on meeting state. Here's what each role sees:

As an invitee receiving a meeting request:

• Accept or Decline the request
• Reschedule directly from the details page
• Connect Google Calendar to stay in sync

As the requester waiting on a response:

• Reschedule or Cancel the request
• Add participants or video conferencing
• Export to calendar without leaving the page

As a team member handling exhibitor meetings:

• Assign the meeting to a colleague (or reassign it)
• Full action set available for both unassigned and assigned states

Once a meeting is in the past:

• Requesters are prompted to confirm attendance — with three honest options: "I joined, and it was valuable," "I joined, but it wasn't valuable," or "It didn't happen"
• Once confirmed, the feedback is locked in and the page reflects it cleanly

Key Behaviors

• Context-driven actions: The options panel only surfaces actions that are relevant to your role and the current meeting status. No clutter, no confusion.
• Google Calendar sync: Available across virtually every meeting state, so attendees can always connect their calendar regardless of where the meeting stands.
• Canceled, rescheduled, and expired: The page still renders cleanly for these states, offering calendar options without surfacing irrelevant actions.
• Multi-participant meetings: Invitees in group meetings can reschedule, add participants, export to calendar, or decline - and if they've declined, the page reflects that clearly.

Why This Matters

This revamp makes the meeting details page feel intelligent. It reduces friction at every stage of the meeting lifecycle, from the first request to the post-meeting attendance confirmation. For exhibitors managing high volumes of meetings across a team, the clearer assignment flow alone is a meaningful upgrade.

It's also built to scale - the new architecture makes it far easier to extend the page as the meetings feature evolves.

💡 Pro tip: Encourage exhibitors to use the post-meeting attendance confirmation as part of their follow-up workflow. The "valuable / not valuable / didn't happen" signals feed directly into ROI tracking and can help teams refine their meeting strategies across events.

The event floor doesn't slow down for anyone. Sessions end, crowds form at booths, and exhibitors are expected to engage, pitch, and capture leads simultaneously. The traditional scan-and-qualify flow is great when there's time for it. But when there's a line five people deep, opening a full lead qualification form after every scan isn't a workflow, it's a bottleneck.

Quick Scan mode fixes that.

What's New

Exhibitors using Lead Capture in the Swapcard mobile app can now switch to Quick Scan mode: a streamlined scanning experience that records the lead instantly and returns immediately to the camera, ready for the next badge. No forms, no interruptions. Just scan, confirm, repeat.

Qualification can still happen - just later, at a quieter moment.

How It Works

Open Lead Capture in the mobile app and tap the scan button.

1. On first use, a brief explainer sheet introduces the two available modes.
2. Toggle to Quick Scan using the mode switcher at the bottom of the camera view.
3. Scan a badge - a toast notification confirms the lead was recorded.
4. The camera stays live. Scan the next badge. Keep going.
5. When you reopen Lead Capture later, the app remembers whichever mode you last used.

Key Behaviors

• Two modes, one toggle - exhibitors switch between Qualify (full flow) and Quick Scan (instant capture) directly from the scan screen.
• Instant confirmation - a lightweight toast message confirms each successful scan without interrupting the camera view.
• Persistent mode memory - the app saves your last-used mode, so staff who prefer Quick Scan don't have to switch every time they open the feature.
• No leads lost - every badge scanned in Quick Scan mode is recorded in full and available for enrichment and qualification after the event.
• Mobile only - available on iOS and Android event apps.

Why Exhibitors Will Love It

Peak booth traffic is where ROI is made or missed. Exhibitors who can't capture leads fast enough during high-volume moments lose connections that never come back. Quick Scan mode removes the friction exactly where it hurts most - letting booth staff stay present with attendees, keep the energy alive, and handle the qualification work calmly between sessions or at day's end.

More leads captured. Less stress on the floor. Better exhibitor ROI.

💡 Pro tip: Encourage exhibitors to use Quick Scan during keynote breaks and session transitions - those 10–15 minute windows generate the most foot traffic and the least available attention. They can qualify their full lead list once the rush subsides.

The Meeting Conflict Alerts feature helps you and your attendees maximize every minute of the event by preventing double-booking between sessions and 1-to-1 meetings. You can now spot potential scheduling overlaps directly within the booking modal, ensuring that high-value networking doesn't come at the cost of missing a keynote.

In the fast-paced environment of a hybrid or in-person event, attendees often bookmark sessions and book meetings simultaneously. Previously, these conflicts were only visible on the meeting details page, often after the invitation was already sent. Now, Swapcard provides real-time visibility during the selection process.

Why this matters for your event:

• Increased Scheduling Efficiency: Attendees no longer have to jump back and forth between their personal agenda and the booking tool.
• Higher Session Attendance: By warning users of conflicts upfront, they are less likely to accidentally skip a bookmarked session for a meeting.
• Better Exhibitor ROI: Help representatives and leads find the perfect time to meet without the "Sorry, I actually have a session then" follow-up emails.

How it works:

Whether on the Web App or Mobile, the system now automatically cross-references bookmarked sessions with meeting requests.

• For Personal Conflicts: If you try to book a meeting during a session you've bookmarked, you'll see a clear warning: "Conflicting registered session: [Session Name]."
• For Participant Conflicts: If you are inviting others who are already "busy" with a session, the modal will display: "[Name] has a session at this time."
• For Group Meetings: If multiple participants have overlaps, the system neatly lists each conflict in a bulleted format so you can pick a better slot for everyone. 🤝

Quick Summary of Improvements:

• Instant Visibility: Warnings appear the moment a time slot is selected in the booking modal.
• Cross-Platform Support: Available on Web, iOS, and Android (with updated, intuitive icons for our Android users! 🤖).
• Contextual Data: Displays the specific name of the conflicting session so users can make informed decisions on the fly.

The new Semantic Search engine helps your attendees find exactly what they need, even if they don’t know the exact keywords to type. By moving beyond simple character matching to understanding the intent and context behind a search, Swapcard is making discovery more intuitive than ever.

Whether an attendee is looking for a "Software Engineer" or a "Developer," our search now understands they are looking for the same thing. 🚀

🌟 Why this matters for your Event

• Smarter Connections: Attendees can find relevant peers based on professional roles, biographies, and skills, even if their terminology differs.
• Boost Exhibitor ROI: Potential leads will find exhibitors and products based on the meaning of their descriptions, not just the names.
• Global Accessibility: Our new multilingual model understands multiple languages simultaneously. A query in English can now surface relevant content written in French or Spanish. 🌍
• Empower Sherlock, your AI Agent: This upgrade acts as a "brain transplant" for Sherlock. By providing our AI agent with better, context-aware data, Sherlock can now deliver significantly more accurate and helpful answers to attendee questions.

🔍 What’s New in the Search Bar?

We’ve overhauled the way our system "reads" your event data across People, Sessions, Exhibitors, and Products:

• Role & Identity Matching: We prioritize job titles and companies to ensure the most relevant professional profiles appear first.
• Deep Bio Insights: Our search now "reads" biographies and "About" sections to capture expertise and interests that aren't listed in a simple title.
• Custom Field Integration: Data like "Interests," "Skills," or "Industry" is now baked into the search DNA, making niche discovery a breeze.
• Hybrid Power: We’ve combined the speed of traditional text search with the "intelligence" of semantic search, giving you the best of both worlds: precision and flexibility.

Pro Tip: You don't need to change a thing! These improvements happen behind the scenes. Your attendees will simply notice that the platform feels "smarter" and more responsive to their needs.

🛠️ Continuous Improvements

• Multilingual Support: We’ve integrated a Multilingual model, allowing for seamless cross-lingual searches (e.g., searching in Korean to find English sessions).
• Performance Monitoring: We’ve added real-time tracking to ensure these "smarter" results don't slow down the user experience.

The Hosted Buyer module just got a major flexibility boost! 🚀

The latest update to Smart Meetings gives you total control over how generated and manual meetings are released to your participants. You can now choose whether to publish meetings as Pending or Confirmed, and manage them without the restriction of a single "meeting organizer."

Giving you (and your participants) more flexibility

The Hosted Buyer feature helps you bridge the gap between automated matchmaking and manual oversight. Previously, publishing meetings often felt like an "all or nothing" action. Now, you have the granularity needed to match your specific event's workflow, whether you want to force-confirm matches to guarantee ROI or allow participants to give their final consent.

What’s new?

• Publish as 'Pending' or 'Confirmed': When publishing draft meetings from the Hosted Buyer tab or creating them manually in the Studio, you now have a toggle.

  • Pending: Participants receive an invitation that they must manually accept. This is perfect for events where "opt-in" consent is a priority.
  • Confirmed: Meetings are added directly to schedules as accepted. Ideal for high-stakes hosted buyer programs where attendance is mandatory.
• Meetings with multiple meeting organizers: Now, both participants for the generated meetings have equal rights to reschedule, add descriptions, or invite others. No more bottlenecks caused by one person holding the keys to the meeting! 
• Updated Notifications & Emails: We’ve rebranded "Meeting Requests" to "Meeting Invitations" to better reflect the professional nature of these interactions. Participants will receive clear, actionable alerts to accept or decline pending invitations directly from their notification center.
• Real-time Activity Tracking: Attendees can stay on top of their schedule with the activity logs. They’ll see exactly when a meeting partner has accepted, even if the meeting status is still pending for others.

How to use it

1. In the Studio, navigate to Meetings or the Hosted Buyer tab.
2. Select your draft meetings and click Publish.

3. In the pop-up modal, choose your preference:

   • Check "Confirm meetings for participants" to bypass the request phase.
   • Leave it unchecked to send them as Pending invitations.
4. Decide if you want to Notify participants immediately or keep it quiet while you finalize the schedule.
5. Need to change your mind? You can still manually Confirm or Cancel any pending meeting directly from the side panel in the Studio.

This update ensures that whether you’re running a rigid VIP buyer program or a flexible networking marathon, Swapcard adapts to your rules—not the other way around. 🤝✨

We’re introducing the Exhibitor Member Registration Link, a new way to simplify and automate how exhibitor teams register for your events.

What’s New

Event organizers can now generate a unique registration link for each exhibitor, allowing booth staff to register and be automatically assigned to their company - no manual setup required.

With this release, booth assignment happens during registration, eliminating extra steps and reducing errors.

How It Works

For Event Organizers (Studio)

• Enable the feature in Groups & Permissions > Exhibitors / Dedicated Exhibitor Group > Members
  
  
  
• Configure:
  • Eligible ticket types
  • Registration validity period
  • Maximum number of registrations
• Generate registration links for all exhibitors in this group in one click

Each exhibitor is assigned a unique link with an embedded code, automatically created, even for newly added exhibitors.

Organizers can also:

• Retrieve links from the exhibitor detail page
• Update settings (validity, quantity, ticket types) for future registrations

For Exhibitors (Exhibitor Center)

• Access their registration link via Team Members > Add a member
• Share it directly with their team

This enables self-service onboarding without organizer involvement.

For Booth Staff

• Register through the shared link
• Code is automatically applied
• Assigned to the correct exhibitor instantly upon completion

Key Benefits

• Save time with automated member assignment
• Reduce support requests with instant booth access
• Maintain control with configurable limits and rules

To improve the overall meeting experience, a new, smarter way to keep your event’s meetings on track has been added. Participants can now log their meeting attendance directly from the event app, making the whole process faster, smoother, and more reliable. A quick pop-up appears right on the home page, and the feature is also available in each participant’s schedule and on every meeting details page.

With just one tap, participants can share their experience by choosing:

• “I joined, and it was valuable.”
• “I joined, but it wasn’t valuable.”
• “No, it didn’t happen.”

For attendees, this makes it easier to stay engaged and reflect on the quality of their meetings, helping them get more out of the event. Exhibitors benefit as well, since they can rely on more accurate attendance reporting and see which meetings are truly driving value.

In the Studio, organizers get instant access to everything: which meetings took place, which didn’t, who showed up, and how valuable each meeting was perceived to be. With this real-time insight, spotting no-shows becomes effortless, and understanding participant satisfaction becomes much more precise.

This new feature doesn’t just track attendance - it helps create more reliable schedules, stronger business interactions, and happier participants. By reducing no-shows and capturing meaningful feedback, it empowers organizers to elevate meeting quality and deliver a better event experience for everyone involved.