Sherlock is only as useful as the number of people who know to ask it something. Now the email manager can do that job for you: two ready-made blocks nudge attendees, exhibitors, and speakers straight to Sherlock, on WhatsApp or in the app, with zero copywriting on your end.

What's new

Two pre-built blocks are now available in the email manager:

1. Sherlock on WhatsApp: drops a subject, body, and "Chat with Sherlock" CTA straight into any email.
2. Sherlock in-app: same idea, but the CTA ("Discover Sherlock") opens the event in the app with Sherlock already launched.

Both blocks come fully written. All you add is the link.

How it works

1. Open any email in the email manager and browse the block library.
2. Add either the Sherlock on WhatsApp or Sherlock in-app block (or both).
3. Drop in the required link: your WhatsApp conversation link for the WhatsApp block, or the event deep link for the in-app block.
4. Send. Clicking the CTA takes attendees directly to the WhatsApp chat or into the app with Sherlock open.

💡 Pro tip: Leave the link field empty and Swapcard won't let you save or send, an inline error flags it immediately so a broken CTA never reaches an inbox.

Key behaviors

• Pre-written, pre-translated copy: Subject, body, and CTA are ready to go, no drafting needed.
• One required field per block: Just the WhatsApp link or the deep link, nothing else to configure.
• Validation built in: Missing link = blocked send, with an inline error on the block itself.
• Smart defaults:If Sherlock (or Sherlock on WhatsApp) is enabled for your event, the block is automatically added to key campaigns:
  • "It's almost go-time! Are you ready?" (attendees)
  • "Qualified prospects are waiting to meet you!" (exhibitors)
  • "Want to see who's attending your session?" (speakers)

Why organizers will love it

Awareness is the bottleneck for any AI agent, and now it's solved before you even open the email builder. These blocks turn every campaign into a Sherlock touchpoint automatically, no extra effort, no extra emails to design. More attendees discover Sherlock, more conversations happen, and your AI Agent actually earns its keep.

An Account Email is a user's identity on your event — the key to their login, their history, their profile. Until now, a single stray cell in a People Excel import could quietly change it. One wrong value, one accidentally cleared field, and an existing attendee's Account Email was overwritten. That door is now closed. The People Excel import rejects any row that would change or clear the Account Email of an existing user, and tells you exactly which rows were blocked and why.

What's new

The People Excel import now validates the Account Email column against your existing users. If a row matches an existing user but carries a different Account Email — or leaves the cell empty — that row is rejected before it can touch the account. Everything else imports as usual.

Key behaviors

• Same email, no problem: rows that match an existing user and keep their current Account Email pass straight through, exactly as before.
• Changed email, rejected: any row attempting to set a different Account Email on an existing user is blocked and counted in the import modal's Errors.
• Empty email, rejected: a blank Account Email cell on an existing user is blocked too — no accidental wipes.
• Nothing else gets touched: when a row is rejected, none of that user's other fields are modified. The whole row is skipped cleanly.
• New users unaffected: rows whose ID doesn't match an existing user flow through normally — onboarding new people works exactly as it always has.
• Mixed files still work: in a file with both valid and invalid rows, only the offending rows are excluded. The rest are processed without interruption.

In your results CSV

Download the results and every blocked row is spelled out for you:

• Each rejected row appears with an ERROR status.
• The error column reads: "You cannot change the Account Email of an existing user."
• The row and id columns pinpoint the exact source row and record, so fixing the file takes seconds.
• Other error types keep their own distinct messages — you can tell issues apart at a glance.

Managing tickets is now faster and more efficient with new search and filtering options in Studio.

You can now search for tickets by name and filter your ticket list by Moderation and Visibility, making it easier to find and manage the right tickets—especially for events with a large number of ticket types.

Tracking the performance of your registration confirmation emails is now easier.

You can now export recipient-level engagement data for Registration Emails directly from Studio. Similar to other email campaigns, a new Export data option is available from the three-dot menu, allowing you to download a report with delivery and engagement metrics for every recipient.

The export includes all recipients of the selected registration confirmation email and shows whether each email was:

• Sent
• Opened
• Clicked

The report is downloaded in CSV format, making it easy to analyze engagement, troubleshoot delivery issues, or share results with your team.

You can now preview your ticket directly from the Edit Ticket side panel in Studio, making it easier to review your ticket configuration without leaving the editing experience.

What's new?

A new Ticket Preview section has been added to the ticket editing side menu. It displays how your ticket will appear based on its current saved configuration.

How it works

• Open a ticket in Studio and edit its settings.
• Use the Ticket Preview panel to view the current saved version of your ticket.
• After making changes, click Save to update the preview.

Note: The preview reflects only saved changes. Any edits you make will appear in the preview only after you save the ticket.

This helps you quickly verify your ticket setup while keeping the editing workflow simple and focused.

A booth roster is only as useful as it is accurate. But staff move between booths, change companies, or land on a Booth by mistake — and until now, once someone was on it, there was no way to take them off. That gap is closed. Exhibitor admins can now remove any team member from the Booth, and every member gets a self-service way to leave — all from Exhibitor Center > Team Members.

What's New

Two ways to keep a booth roster tidy:

• Remove a member — admins can take another member off the Booth in a single action.
• Leave the Booth — any member (admin or limited) can remove themselves, without waiting on an admin.

How It Works

Removing a member (admins)

1. Go to Exhibitor Center > Team Members.
2. Find the person's row and click Remove.
3. Confirm in the "This person will no longer have access to this booth" prompt.
4. They're off the roster — instantly.

Leaving the Booth (any member)

1. Open Exhibitor Center > Team Members.
2. On your own row, click Leave.
3. Confirm in the "Are you sure you want to leave this booth?" prompt.
4. You're removed from the Booth.

Why Exhibitors (and Organizers) Will Love It

An out-of-date roster is more than a cosmetic annoyance — it blurs who owns the leads, who attendees should actually contact at the booth, and who still has access they shouldn't. Giving admins a clean Remove and every member a self-service Leave keeps booth teams accurate without a single support ticket. Staff reshuffles, departures, and accidental adds all sort themselves out in a couple of clicks, so exhibitor contact lists and lead attribution stay trustworthy right through event week.

Registering multiple attendees for the same event using in-app Registration just got a lot easier. With Group Registration, one person can now register and pay for multiple attendees in a single order. Whether you're registering a team, a group of colleagues, or several participants from the same company, the process is faster and requires only one checkout.

How to Enable Group Registration

The group registration is a feature included in the Advanced in-App Registration add-on. Please reach out to us for enabling it for your event.

Once enabled, organizers can choose which tickets support Group Registration by marking the ticket as Group Registration during ticket creation or editing. Only tickets configured as Group Registration tickets can be purchased as part of a group order. Organizers can also define the minimum and maximum number of tickets that can be purchased in a single group registration.

One Order, Multiple Attendees

When a buyer selects a Group Registration ticket, they choose how many tickets they need and fill in the registration details for each attendee — then pay for all of them in a single transaction.

• One checkout covers the entire group
• One invoice is generated and sent to the billing email once payment clears
• Billing details auto-fill from the first attendee entered, but the buyer can switch the primary contact before paying

Collect Information for Every Participant

Each attendee receives their own registration record, making it easy to manage participants individually after registration.

For every attendee, the registrant will be asked to provide:

• First name
• Last name
• Email address

Additional registration questions can also be included based on your form configuration.
Any existing conditional logic you've configured will continue to work as expected, with each attendee's answers affecting only their own registration form.

Manage Group Registrations in Studio

Although attendees are purchased together, each registrant can be managed separately in Studio. You can:

• View all attendees included in a group registration
• Open individual attendee profiles
• Cancel a single registration
• Refund a specific attendee
• Approve or reject moderated registrations - all participants of the group would be accepted or denied.

A few smart safeguards

Group Registration handles the tricky edge cases so you don't have to:

• Moderated tickets are supported: but moderated and non-moderated tickets can't be mixed in the same group order, keeping the flow consistent.
• Paid moderated registrations automatically include a payment link on approval, sent to the main contact on the form. You can resend it from Studio anytime payment is still outstanding.
• One promo code per group order: and if it's only valid for some tickets, the discount applies to the eligible ones automatically.

Why organizers will love it

Group Registration is built for the events where one person always signs up several: companies, associations, training providers, and any team-based attendance. One payment, flexible per-attendee forms, and individual management in Studio mean group sign-ups are finally as simple as they should be, for your buyers and for you.

Your event home page is prime real estate for brand expression. Until now, when you uploaded a custom image for a homepage button, the platform enforced a label overlay — limiting how much visual control you had. With image-only homepage buttons, that constraint disappears.

Now organizers can display buttons as pure background images: no label, no overlay, just the branded visual your event deserves.

What's New

The Homepage Builder's Buttons block now offers a third Display Mode option:

• Background image with Label — Your original choice; displays the image plus a button label
• Icon with Label — Icon-driven navigation with accompanying text
• Background image only — NEW; displays only the destination page's background image

When you select Background image only, each button shows exclusively the background image you've configured for its destination page — giving you total control over typography, spacing, and branding.

Why Organizers Will Love This

Homepage buttons are often the first interactive element attendees see. When they're constrained by mandatory labels, your design suffers. Image-only buttons unlock creative freedom — perfect for events where your visual identity matters as much as the navigation itself. Build a home page that's unmistakably yours.

💡 Pro tip: Use high-contrast, professionally designed images for your button destinations. Image-only buttons shine when the visuals do the talking — so invest in the photography or graphics upfront.

You've always been able to sort your attendee and exhibitor lists. But "sort" used to mean one thing: pick a field, get a list. If that field happened to be a custom field, sticky headers appeared whether you wanted them or not. No separation between how items are grouped and how they're ordered within that grouping.

That changes today. People's views now support two independent sorting levels, just like Sessions has had all along.

What's New

In Studio, the single Sort by dropdown is replaced with two separate controls:

1. Section titles: define whether sticky group headers appear, and what they're based on. Choose None (no headers), Alphabetical, or any single-select custom field defined on your People or Exhibitor list.
2. Sort by: define how items are ordered within each section (or across the full list if Section titles are set to None). Choose from Most complete profiles, First name, Last name, Registration date, or any single-select custom field.

Both list view and grid view respect the same configuration.

Key Behaviors

• No headers + custom field sort: set Section titles to "None" and Sort by to a custom field (e.g. "Sponsor Package"). Exhibitors appear in your indexed order (Platinum → Gold → Silver) with no tier labels visible to attendees. Clean list, clear hierarchy.
• Section headers + secondary sort: set Section titles to "Industry" and Sort by to "Name". Attendees see clean group headers; within each group, exhibitors are alphabetically ordered.
• Alphabetical headers + any sort: set Section titles to "Alphabetical" and Sort by to "Registration date". Letter headers appear only for letters that have at least one person.
• Empty groups disappear: if no one belongs to a section title value, that header simply doesn't render. No blank "Bronze" header floating awkwardly at the bottom.
• Custom field sort without headers: this is the key new use case. Sort by a custom field without exposing the grouping logic to attendees.

How to Configure It

1. In Studio, open your event and navigate to the People page.
2. Open the page's settings panel and go to the Data tab.
3. Under sorting, you'll now see two dropdowns: Section titles and Sort by.
4. Select your desired combination and save. Changes apply instantly across Web, iOS, and Android.

 Why Organizers Will Love It

Sponsorship tiers are sensitive. Showing a "Bronze" sticky header above three lonely exhibitors can feel unflattering, for them, and for you. Until now, the only way to prioritize Platinum sponsors at the top of your list was to also expose the tier structure to every attendee.

This feature breaks that constraint. Surface your VIP speakers first, keep your premium exhibitors front and center, and build the attendee experience you actually intended, without leaking your internal hierarchy.

It also brings People views to full feature parity with Sessions, giving organizers a consistent, powerful sorting toolkit across all content types.

💡 Pro tip: Sponsorship tiers without the labels: Create a single-select custom field called "Sponsor Level" with values indexed in your preferred order (Platinum, Gold, Silver, General). Set Section titles to None and Sort by to Sponsor Level. Platinum exhibitors float to the top of the list: attendees just see a clean, ranked directory.

💡 Pro tip: Speaker spotlight: Use a custom field like "Featured" (values: Featured, Standard) with Section titles set to None and Sort by set to Featured. Your keynote speakers appear first, no header required.