Until now, every Sponsors block showed every sponsor section, so your home page and custom pages all carried the same full list. Now you decide, block by block, which sections appear. Put your premium partners front and center, dedicate a page to a single tier, and give every sponsor the visibility they paid for.

How it works

1. In the builder, open your home page or a custom page and select a Sponsors block.
2. In the Content tab, under What to display, switch each sponsor section on or off. Enable all turns everything back on in one click.
3. Click Publish this page.

Sponsor sections themselves are still created, managed and ordered in Studio, under Event builder → Sponsors & advertising. Every block follows that order, so to move a section up or down, change it there.

Good to know

• Existing blocks keep showing all their sections: nothing changes until you edit them.
• New blocks start with every section switched on.
• New sections you create later start switched off in your existing blocks. Turn them on wherever you want them to appear.

Organizers can now tailor registration confirmation emails to different ticket types in Swapcard Registration, making it easier to provide attendees with the information most relevant to their registration.

What's new?

You can now duplicate the default Registration Confirmation email and associate the copy with one or more tickets. When a registration is confirmed, Swapcard automatically sends the email associated with the attendee's ticket.

For example, ndee's tickd:

• In-person ticket holders: Venue details, check-in instructions, and practical event information.
• Virtual ticket holders: Online access instructions and information about joining sessions.
• VIP ticket holders: Exclusive benefits, special access details, or personalized instructions.

Each ticket can be associated with only one specific confirmation email. If a ticket doesn't have a custom email associated with it, the default Registration Confirmation email is sent.

How to set it up

1. In Studio, go to Communication → Emails.
2. Duplicate the default Registration Confirmation email.
3. Customize the email content for the relevant ticket type.
4. Select the ticket or tickets to associate with the email.
5. Save your changes.

How does it work?

• Default confirmation email: Remains the fallback for tickets without a specific email association and cannot be deleted or repurposed.
• Group Registration: Each registered user receives the confirmation email associated with their own ticket. For moderated group registrations, the primary contact continues to receive the payment link email, while confirmation emails are sent to the registered users.
• Event duplication: When an event is cloned, registration confirmation email templates are duplicated when the organizer chooses to duplicate registration-related items.

Why it matters

Organizers can deliver more relevant, personalized registration communications without having to rely on a single confirmation email for every ticket type. Attendees receive the information they need based on their registration, helping organizers improve the registration experience and communicate more effectively.

Your VIP guest was also registered as an attendee, so they got the VIP concierge section and the whole attendee homepage stacked underneath. That's over. On pages created after 20 October 2026, the Page Builder decides what each person sees from their highest-priority group in your event's group hierarchy. It's the rule the rest of Swapcard already uses, and what you check when previewing a page as a group is now exactly what that group gets live.

How it works

For every section restricted to specific groups:

• Pages created after 20 October 2026: a person sees the section only if their highest-priority group is one of the section's allowed groups. Someone in both Attendees and VIP is simply a VIP.
• Pages created on or before 20 October 2026: nothing changes. A person sees the section if any of their groups is allowed, so pages already live keep their current behavior.

The rule applies to every page you build in the Page Builder, your event homepage included.

Example: you build a VIP homepage with a concierge section for VIP only, and agenda and expo sections for Attendees. A sponsor's CEO registered in both groups now gets the VIP page you designed, and only that.

Since the top group now wins, check the order of your event groups before you build new pages: it decides who sees what. 🧭

Until now, every page in your event menu was tied to a feature with a fixed layout. Custom pages remove that limit: design pages from scratch with the same sections as the home page builder (banners, rich text, media, buttons, FAQ, sponsors and more) and place them exactly where your attendees will look.

How it works

1. Go to Studio → Event builder → Pages & menu and click Create page.
2. Choose a custom page, give it a Label, and pick where it lives:
   • Menu pages: shown in the main navigation menu and linked buttons.
   • Other pages: hidden from navigation, only accessible via direct link.

1. Click Customize page on the page row to open the page editor, then Create section to start building. Every section from the home page builder is there, with the same per-group visibility rules.
2. Click Publish changes when you're happy with it.

Keep your pages organized

• Page switcher: jump between your home page and custom pages from the top of the editor, or create a New page without leaving it.
• Design & Visibility: set the label, color, icon and background images, and choose which groups can see each block.
• Menu placement: drag pages to reorder them, nest them in a menu group, or use the … menu to Remove from menu, Show in menu or Delete.

Publish changes only publishes the page you're editing: other pages keep their drafts, and a warning icon in Pages & menu shows which ones still have unpublished changes.

You ordered your fields with care, then the Excel export laid them out in the order they were created, with that last-minute field stuck at the far end. Not anymore: in the People, Exhibitor and Session Excel exports, the custom field columns now follow the order you set in Studio, so the file is ready for analysis, reporting or your next tool the moment it downloads.

How it works

1. In Studio, open the settings for People, Exhibitors or Sessions and arrange your custom fields. For People, that's People settings → Custom fields, the same order your registration form uses.
2. Export to Excel as usual.
3. Your custom field columns come out in exactly that order. Reorder the fields in the settings, and the next export follows.

It works on every event, including events created from a template, so one standardised setup gives you the same export structure across all your events.

Good to know

• Scripts and macros: the new order applies to every export, past events included. If a macro, script or BI import relies on column positions, check it after the update.
• Standard columns stay put: built-in columns (for People: registration ID, check-in date…) keep their current position. Only the custom field columns move.
• Re-import still works: Excel imports read column headers, not positions, so you can re-import an exported file as before.

Chasing down who was meeting whom used to mean cross-referencing two tabs and matching internal IDs by hand. Not anymore. The Meetings tab of your meeting export now packs everything onto a single row per meeting, participant details included, so you can follow up onsite without the spreadsheet gymnastics.

What's new

The Meetings tab (Studio > Meeting export > Meetings) is reorganized so every meeting is fully readable in one row:

1. Core meeting info comes first: status, dates, location, source, in a fixed column order.
2. A new Meeting Description column, so you can read the meeting subject without opening the Studio.
3. Two full participant blocks, Participant 1 and Participant 2, each with 13 fields: contact info, status, feedback, groups, job title, company, and exhibitor details.
4. An Additional participants column for group meetings, bundling every participant from the third onward into one cell.

Key behaviors & options

• Participant 1 is always the requester (or the earliest-added participant, if no one's flagged as requester), so you always know who started the conversation. 
• Participant 2 is the next person added, built for reading 1:1 meetings, which make up 95% of meetings on Swapcard, at a glance.
• Full contact + context per participant: email, name, status, feedback, job title, company, exhibitor name and booth, plus internal/external IDs, no more jumping to the Participants tab.
• Group meetings still fit on one row: from the 3rd participant onward, details land in a single "Additional participants" cell, separated by semicolons.
• The Meetings Participants tab is untouched: same columns, same data, if your workflows already rely on it.

Why organizers will love it

No more manual matching between tabs. Whether you're chasing exhibitor ROI, prepping onsite follow-ups, or auditing who met whom, it's all on one line: sortable, filterable, ready to drop straight into your CRM or follow-up sequence.

💡 Pro tip: Filter by Participant 1 - Requester to instantly surface who initiated each meeting, handy for prioritizing your onsite follow-up list.

Sending event emails from your own domain has been possible for a long time. Getting there hasn't. It meant a request to Support, a round trip with our Customer team, and zero visibility on whether your DNS records had actually landed. The Email Domain Manager moves that entire process into Studio: you add the domain, publish the records, watch each one turn verified, and hand the sender addresses to the right events. Yourself.

How it works

1. Add your domain. In Organization Settings, open the Email Domain section and enter your domain. Studio generates the DNS records your provider needs to publish.
2. Publish and track. Each record is checked independently and carries its own status — under verification, verified, or invalid — so you can watch propagation happen instead of guessing.
3. Create your sender addresses. Once the domain is verified, build the addresses you'll actually send from (hello@, registration@, support@) on top of it.
4. Scope them to your events. Decide which events and communities can use each address. Event and Community Managers then pick it from the dropdown in their own settings (Emails > Sender address).

Deliverability, in plain sight

The manager doesn't only confirm the domain is yours. It shows you what stands between your emails and the inbox.

• Record-level diagnostics. Authentication, DMARC policy, and MX records are each checked and flagged on their own, so you fix the one that's broken instead of restarting the whole setup.
• A clear invalid state. A record that fails validation says so, in the same screen where you'd correct it. No support thread to find out why a magic link never arrived.
• Status in real time. Your IT contact publishes a record, your event manager refreshes, and the status moves. Nobody has to read DNS values back to anyone over email.

Assign once, cover the whole series

• Community-level in one action. Enable a sender address for a community and every event inside it can use it.
• Future events inherit it. Create a new event in that community later and the address is already attached, so nothing quietly reverts to noreply@swapcard.com on send day.
• Or stay granular. Scope an address to specific events only when a client, sponsor, or sub-brand needs its own sender.
• Verified once, shared across the group. Enterprises running several organizations under one umbrella don't re-verify the same domain for each one.
• Deletion is safe. Remove a sender address and every event using it falls back to the default Swapcard address. Communications never break mid-campaign.

Why organizers will love it

Email deliverability is invisible until it isn't: a magic link that never arrives, a registration confirmation sitting in spam, an open rate that craters because attendees don't recognize the sender. Every one of those used to start as a ticket and end with someone on our side interpreting DNS records for you — slow for you, and slower still when the fix was a single wrong character in a record.

Now the loop closes where the knowledge lives. The team that owns the domain manages the domain, sees the health of every record, and assigns senders across a whole community before the first campaign goes out. Faster setup, fewer tickets, and registration and marketing emails that land in the inbox your attendees are actually watching.

💡 Pro tip: Get your DNS contact in the room for the ten minutes it takes to publish the records. Verification is the only step that depends on someone outside the platform — everything after it is yours.

💡 Pro tip: For a recurring series, assign the sender address at community level rather than per event. Every future edition picks it up automatically, which kills the most common cause of an event going out from the default address.

Your event home page is prime real estate for brand expression. Until now, when you uploaded a custom image for a homepage button, the platform enforced a label overlay — limiting how much visual control you had. With image-only homepage buttons, that constraint disappears.

Now organizers can display buttons as pure background images: no label, no overlay, just the branded visual your event deserves.

What's New

The Homepage Builder's Buttons block now offers a third Display Mode option:

• Background image with Label — Your original choice; displays the image plus a button label
• Icon with Label — Icon-driven navigation with accompanying text
• Background image only — NEW; displays only the destination page's background image

When you select Background image only, each button shows exclusively the background image you've configured for its destination page — giving you total control over typography, spacing, and branding.

Why Organizers Will Love This

Homepage buttons are often the first interactive element attendees see. When they're constrained by mandatory labels, your design suffers. Image-only buttons unlock creative freedom — perfect for events where your visual identity matters as much as the navigation itself. Build a home page that's unmistakably yours.

💡 Pro tip: Use high-contrast, professionally designed images for your button destinations. Image-only buttons shine when the visuals do the talking — so invest in the photography or graphics upfront.