We are excited to announce the integration of CrowdConnected into our floor plan which improves indoor location positioning and allows geofencing.

Enhanced Indoor Navigation:

With Crowd Connected, navigating through complex indoor spaces becomes effortless. Visitors can rely on their mobile devices to access real-time positioning information within the set premises, allowing them to locate points of interest, find the most efficient routes, and save time. This integration ensures that guests can seamlessly explore our space without getting lost or feeling disoriented, ultimately enhancing their overall experience.

Geofencing for Personalized Experiences: Geofencing is a key feature offered by Crowd Connected, which enables the possibility to define virtual boundaries within our floor plan. By creating geofences, we can deliver personalized and context-aware experiences to our visitors. This feature allows organizers to send relevant notifications based on specific locations, geofencing ensures that guests receive tailored information and offerings based on their whereabouts.

Swapcard Community Product is growing!

With the release of community views widgets, the ability to embed community views, including people, exhibitors, items, and sessions views, into external websites is a game-changer.

These widgets allow Community Managers to increase Community Engagement. By integrating community content directly into their own websites, they can attract new participants and showcase products and services.

How does it work?

In Studio, in your Community space, in Community Builder > Content Display, you have now a new section allowing you

to turn any of your Community views into a code you’ll be able to copy/past on your website :

Swapcard is getting more flexible for monetization purposes 💸 

Organizers can now set document & link limits for exhibitors, tailoring the experience to different exhibitor tiers and driving effective monetization strategies.

For example, basic exhibitors might be restricted to two media attachments, while premium exhibitors can upload up to four media files.

How does it work?

Swapcard studio Studio (as Organizer):

1 ) Access Studio

Navigating to the Event Builder section, organizers can access Group and Permissions and proceed to Edit Exhibitors Group or edit a specific exhibitor

2 ) Limit Configuration

Within the Settings, as Organizer you will be able to set: Documents and Links limit :

Exhibitor center :

If the limit is reached, the exhibitor will not be able to add documents and links, and an information message will be displayed:

Welcome to Swap Drop, a handy place for you to discover a summary of our monthly product releases and get exclusive tips on how to use them to the fullest. Let’s dive in! 

“Print-at-Home” Badges:

A new update has been added to Swapcard Registration: print-at-home badges. Help your attendees save time by giving them the option to print badges at home and skip long waiting lines on-site. Organizers keep full control of the badge layout with branding options and additional personalization based on ticket types. Make use of this option by promoting sponsor branding and helping monetize the event further.

Attendees check-in in Studio:

Long gone are the days of stressful check-in processes. Now, organizers can easily check-in registrants with just one click, making for a smoother and faster experience on the event day. And to add a cherry on top of this great update, you will also be able to access badges in the same people view in Studio, providing even more flexibility and access control in one place.

New People list filter based on meetings availability:

Networking with other attendees has never been easier. Using the new people list filter, they can quickly find others with similar meeting availability and make the most of their time during the event. Keep it toggled on and watch it impact the overall number of scheduled meetings in your analytics dashboard, a win-win for all.

User engagement in the People table:

Eager to know more about attendee engagement? We’ve got you! A new engagement score has been added to the people table, showing you three statuses: inactive, active, and engaged. Make use of this new parameter to analyze attendee activities and target actions to influence them into an engaged state, not only boosting the event KPIs but general attendee satisfaction.

Subscription to the Developer API changes:

Don’t miss out on our Developer Portal updates - subscribe now to receive email notifications about all new API improvements and be the first to implement them.

Stay tuned for next month’s edition of the Swap Drop, where we will reveal a new way to manage branded apps. Can’t wait? Head over to the product roadmap to see what else is in the works for this year. See you in September!

We enhanced Engagement with Simulive Sessions

Organizers are constantly seeking ways to maximize audience engagement and ensure participants don't miss out on crucial moments. Recognizing this need, an exciting new feature has been introduced to Simulive Sessions, empowering organizers to set a custom streaming availability date.

Traditionally, Simulive Sessions allowed for a synchronized streaming experience, where the Session start time and the streaming start time were identical. However, with the latest update, organizers now have the flexibility to set a different date for the Session start and the Streaming start. This small yet impactful change incentivizes attendees to join the Session earlier, preventing them from missing the beginning of the streaming.

Why is this feature a game-changer? Consider a scenario where participants are eagerly waiting for a virtual conference to commence. With the custom streaming availability date, organizers can choose to initiate the Session a few minutes prior to the actual streaming. This strategic move piques the interest of attendees, prompting them to log in early.

Pendo’s integration provides event organizers with great data analytics capabilities. By capturing their attendees’ behavior and interactions within the app, Pendo generates valuable insights into attendees’ preferences, interests, and pain points which will help event organizers iterate with data-driven decisions and create a better user experience. Thanks to Pendo’s advanced features, event organizers can engage with their attendees in an easy and simple way by creating surveys and gathering real-time feedback to capture how attendees feel about their events. They can also create customized onboarding, send in-app notifications, and much more.

ℹ️ This feature is available upon request only. Please contact your account manager for further information and pricing.

We’ve enhanced our engagement score formula to better capture user activities at an event level.

In the Studio → Content → People we added a new parameter

How does the improved Engagement Score work:

The engagement score ranks the event attendees according to their activities on the platform. There are three main states:

• Inactive: When the user has just been registered on the system and no actions have been made by the user
• Active: When the user logged into the Swapcard web or mobile application at least once
• Engaged: When the user has made other actions than simply logging in and browsing content, e.g. bookmarked a session or sent a connection request.

Benefits for the Event Organizer:

Having the visibility of whether the event attendees are Inactive (just registered), Active or Engaged will allow event organizers to convert more inactive users into Active and Active into Engaged and improve the success rate of the event.

We’re excited to announce the latest improvement to the Studio: Feed channels displayed by default on the Content menu. With this enhancement, we’ve made it easier than ever to set up and manage your feed channels.

Now, when you open the Swapcard Studio, you'll see “Feed channels” as the default view. We have updated the feed channels welcome screen as well with an easy step-by-step introduction to set up your first feed channel.

We’re always striving to make your experience better on the platform, and we hope these improvements make it easier for you to manage your community.

Reviewing your attendee tracking and access control scans just got a lot easier. Introducing the ability to effortlessly export all your scan data from SwapAccess. Up until now, all of the scans were only available via the API or the successful scan overview from the session export. 

Seamless Data Export

Your valuable event scan data deserves to be accessible in the most convenient way possible. The "Session registrations, attendance, and feedback" report has a new tab for "SwapAccess". Here you'll find every scan including unsuccessful scans and multiple scans for the same person in a single session. With the analytics report, you can now seamlessly export your scan information with a few simple clicks.

How It Works

Simply log in to your Studio account, navigate to the Reports in the Analytics section, and export the "Session registrations, attendance, and feedback" report. The "SwapAccess" tab in the Excel file will list every scan with all the scan meta data, the person scanned, and the appropriate session. Most notably, the "Scan result" column will show the scans that had errors, were not allowed (for access control), or OK (aka successful).

Building on our recent release of at-home badge printing, we're announcing the release of check-in and badge printing via Studio. Organizers can now access a PDF of a person's badge from Studio.

To make check-in a breeze, the People listing has been expanded to include a check-in option for the people that are registered. A quick search of a name and a click of an icon and that person is checked-in!

Be on the lookout for improvements to the badge printing and check-in process as we continue to release updates to our in-app selfservice registration.