The redesigned My Contacts page in the event app (web and mobile) brings a more organized and powerful networking experience.

Track All Your Networking Activity: Alongside your event contacts, you can now manage received invitations and pending connection requests; all from a single, central location.

Simplified Navigation: Effortlessly switch between your event contacts, wider community connections, and complete contact list to stay on top of every interaction.

Cleaner, More Intuitive Design: A refreshed interface makes it easier to browse, sort, and manage your connections with clarity and ease.

We’re thrilled to unveil the Swapcard Page Builder—a powerful, intuitive tool that empowers event organizers to design and customize their event homepages without writing a single line of code. Whether you’re looking to elevate your event branding, improve navigation, or increase attendee engagement, the Page Builder offers a suite of features to help you create a compelling digital experience in just a few clicks.

Why the Page Builder?

1. Complete Creative Control
Gone are the days of rigid templates and limited options. Our Page Builder provides a variety of customizable sections—including banners, rich text blocks, media with text, call-to-action buttons, and sponsor showcases—so you can craft a homepage that truly reflects your event’s unique personality.

2. Easy, No-Code Customization
No coding knowledge required. Simply drag and drop sections, edit text, upload images, and configure buttons to direct attendees to the pages or links you want them to explore. It’s as simple as point, click, and create.

3. Streamlined Attendee Experience
An intuitive homepage dramatically improves attendee navigation. By highlighting important information, promoting key sessions, and showcasing event sponsors prominently, you guide attendees right where they need to go—boosting engagement and driving better results for your event.

Getting Started in Three Simple Steps

1. Log into Studio
   Navigate to your relevant event in the Swapcard Studio.
2. Access the Page Builder
   Head to Event Builder → Pages & Menu and select Open page builder. This will launch the Page Builder interface in seconds.
3. Add and Arrange Sections
   Use the sidebar controls to add new content blocks such as banners, text, or sponsor showcases. Rearrange them as desired with a quick drag-and-drop. Click on any section to open an editing panel, where you can fine-tune text, images, or button links.

Key Features You’ll Love

• Top Toolbar
  Switch between mobile and desktop previews, save changes, or reset them all in one click. Previewing before going live ensures your homepage looks its best on every device.
• Section-Based Editing
  Each section has its own set of editable properties—whether it’s button texts and links, background images, or sponsor logos—making customization straightforward and highly targeted.
• Draft Mode & Preview
  Build and refine your homepage in Draft Mode. Once you’re satisfied with your design, simply preview it to see how it appears from an attendee’s perspective, then publish it live when you’re ready.

To enhance the badge design process and ensure seamless printing with Swapcard GO! printers, we are introducing default badge sizes in Studio. These predefined sizes will help prevent formatting issues and make sure your badges are fully optimized for Swapcard GO! box and printers.

When designing badges in Studio, you will now see the following added formats:

1. Swapcard GO (4 x 6 in)
   A standard 4x6 inch badge format designed for optimal printing.
2. Folded Swapcard GO (4 x 12 in)
   A 4x6 inch badge with an additional blank 4x6 inch section below it.
3. Label (4 x 3 in)
   A classic 4x3 inch label-sized badge suitable for quick-print needs or smaller display areas.

Why This Update?

• Prevent Sizing Issues: By using the default formats, you can avoid designing badges that may not print correctly with Swapcard GO! printers.
• Streamlined Experience: Standardized sizes mean a smoother setup process and a hassle-free experience for event organizers.
• Optimized for Events: These formats ensure badges are compatible with the typical printing equipment used at Swapcard-powered events.

What You Need to Do

When creating badges in Studio, simply select one of the new default sizes to ensure compatibility. No additional configuration is needed!

This update is designed to make your badge printing experience easier and more reliable. Happy designing!

As an event organizer, having a seamless and efficient registration process is crucial to ensuring a smooth experience for your attendees. To empower organizers, we are introducing a Preview Feature for the registration form, allowing you to see exactly how your form will appear to registrants before it goes live.

Key Features

• Preview Button: A "Preview" button will be added for easy access.
• Real-Time Form Display: Clicking the button opens a modal showing the form as it will appear to registrants, maintaining its layout and styling.
• Multi-Page Navigation: If the form has multiple pages, users can navigate through them without filling out any fields.
• Editable Fields & Conditional Logic: Organizers can enter sample data to test how inputs affect the form, including dynamic field adjustments.
• Promo Code Testing: If promo codes are used in the event, they can also be tested in the preview mode.
• No Data Submission: Information entered in the preview is not saved or submitted, ensuring a risk-free testing environment.

The Preview Feature enhances the registration process, allowing organizers to test and refine their forms with confidence. This ensures a smooth experience for both event organizers and attendees.

Introducing Promo Codes: A New Way to Offer Discounts and Boost Ticket Sales

Swapcard Registration just got even better! Organizers can now create and manage promo codes directly in Studio. This flexible feature lets you offer discounted tickets, making it easier to attract attendees and boost sales. With customizable settings, promo codes can be adjusted to fit your promotional strategy while integrating smoothly into the checkout process.

Key Features of Promo Codes

1. Easy Promo Code Creation

With Studio’s user-friendly interface, you can quickly create and customize promo codes to suit your event’s needs.

• Navigate to Studio → Registration → Promo Codes → Create a Code
• Define the discount value (fixed amount or percentage off)
• Set validity dates to control the promotion period
• Apply the discount to specific ticket types or all available tickets

2. Flexible Customization Options

When setting up a promo code, you have control over essential and optional fields:

Required Fields:

• Code Name
• Discount Type and Amount (fixed amount or percentage)
• Validity Dates (Start and End, to control the promotion period)
• Applicable Tickets (must be selected, with the option to apply the discount to all tickets or restrict it to specific ticket types, e.g., Tickets A, B, or C)

Optional Fields:

• Description
• Quantity or Usage Limit (specifying the maximum number of redemptions)

3. How Users Apply a Promo Code at Checkout

For a seamless experience, promo codes are fully integrated into the checkout process:

• Validation: Only active and valid promo codes can be used
• Accurate Discounts: Codes apply only to the designated ticket types, ensuring correct pricing
• Audit & Tracking: All promo code usage is logged, providing valuable insights for future marketing efforts

4. Promo Code Management and Reporting

Managing your promo codes is simple with Studio’s built-in tools:

• Deactivate or Delete Codes: Codes can be deleted if there has been no usage or deactivated by adjusting the validity dates
• Track Usage: You can have full visibility of promo code usage, including who has redeemed the code

Promo codes are a great way to boost attendance, reward loyal customers, and drive early ticket sales. Get started today by setting up your first promo code in Studio and watch your event sales soar!

📖 Curious to dive deeper? Explore our Help Center article here.

We’re excited to introduce an enhanced ticketing section in Studio, designed to simplify ticket creation and management while providing a more intuitive experience for organizers. With a structured layout and modern design, you can now create and manage tickets with greater efficiency.

What’s New?

1. Seamless Ticket Creation Process

The ticket creation process has been completely reimagined:

• Dedicated Ticket Creation Page: Instead of a pop-up modal, clicking "Create a Ticket" now takes you to a redesigned page with more space and clarity.
• Three-Step Ticket Setup:
  • Basic Ticket Information – Enter essential details with mandatory fields in place.
  • Ticket Type Selection – Choose between Free or Paid tickets effortlessly.
  • Additional Settings – Customize advanced options to tailor the ticketing experience.

2. Improved Payment Gateway Setup

For paid tickets, the system will automatically check for a configured payment gateway. If one isn’t set up, a clear message will prompt you to configure it, ensuring a smooth payment process for attendees.

3. Intuitive Ticket Management

• Once tickets are created, they appear in the Ticket Display Section, offering a clear overview of all tickets.
• Easy Editing: Click on any ticket to make changes in a convenient modal window, keeping your workflow uninterrupted.

The Bottom Line

With these updates, ticketing in Studio is now more streamlined, user-friendly, and efficient. By reducing friction in ticket creation and management, we’re empowering event organizers to focus on what truly matters—delivering great experiences.

Finally, we've expanded currency support for paid tickets to include ZAR, DKK, PLN, CHF, NOK, CZK, HUF, and RON, giving you more flexibility in managing global sales.

Try out the new ticketing experience in Studio today, and let us know your feedback!

We’re thrilled to introduce a major improvement to your Swapcard experience! The "My Event" and "My Favorites" pages are now seamlessly integrated into your profile page, offering a more intuitive and streamlined navigation.

This update creates a single, centralized hub for managing both your personal information and event or community details. No more switching between pages—everything you need is now in one place. Whether you're updating your profile, checking your registered events, or exploring event schedules, you can now access it all from one unified location.

From your profile page, you can now:

• View your schedule, including sessions and meetings.
• Access your saved contacts.
• Browse bookmarks for exhibitors, saved items, and videos.

We’ve also revamped the look of the profile page to make it cleaner, more modern, and easier to navigate. This fresh design ensures a visually appealing and user-friendly experience as you manage your event activities and personal details.

These features will dynamically adapt to your current event or community context, ensuring a personalized and relevant experience every time.

Our goal is to make your experience on Swapcard as efficient and user-friendly as possible. By combining the "My Event" and "My favorites" pages with your profile, we’ve simplified workflows and reduced unnecessary clicks. This means you’ll spend less time navigating and more time engaging with what matters most—connecting with people, exploring sessions, bookmarks, and getting the most out of your events.

We’re continuously listening to your feedback to improve the platform. This revamp is just one of many enhancements we’re rolling out to make Swapcard the ultimate event experience.

Stay tuned for more updates, and as always, we’d love to hear your thoughts as you explore the new centralized profile page!

As part of our continuous effort to improve our platform, we are removing the tags feature from Swapcard.

We are constantly improving and updating our product to provide you with the best experience possible. As part of this, we have made the decision to remove the Tags feature from our platform.

Why are we removing the Tags feature?

After careful consideration and feedback from our users, we have found that the Tags feature was not being utilized to its full potential. We believe that by removing this feature, we can provide you with a better usage and more streamlined experience on Swapcard.

What does this mean for you?

Don't worry, your scores and notes will still remain on your leads! This change is only affecting the Tags feature. We understand that tags can be a useful tool for organizing and categorizing your leads, however, we have found that our new qualification forms can do this job even better. Tags already assigned to some contacts will remain available for several months in the Leads Export file. 

How can you qualify a lead without tags?

With our new qualification forms, you can easily add specific attributes and information about your leads to help you better understand and categorize them. This will not only make it easier for you to identify and follow up with qualified leads, but it will also provide a better experience for your potential clients.

This modification will be live on February 11th, 2025. 

As an event organizer, you now have more flexibility in managing paid ticket registrations, ticket changes, and payment requests. This guide will walk you through the new features that allow you to register attendees for paid tickets, switch ticket types, and handle payments efficiently.

Registering an Attendee for a Paid Ticket

You can now register an attendee for a paid ticket and send them a payment link to collect the amount due. Here’s how it works:

• When you select a paid ticket for an attendee, the balance for the ticket will be reflected as “Balance Due” in the financial summary.
• The Payment Status will be marked as “Balance Due” until the attendee completes the payment.
• The paid ticket will be visible under the Event Tickets section of the registration tab for the user.
• You will have the option to “Send the Payment Link” to request payment.

Changing a Ticket from Free to Paid

If an attendee initially registered for a free ticket but now wants to upgrade to a paid ticket, you can update their registration and request payment seamlessly:

• The ticket change will be reflected in the financial summary.
• Any previous transactions (if applicable) will be displayed.
• The new Balance Due will be updated accordingly.
• The Payment Status will remain “Balance Due” until the payment is completed.
• You can send a payment link to the attendee to collect the amount due.

Changing a Paid Ticket to Another Paid Ticket

Sometimes, an attendee may wish to switch from one paid ticket to another. This process is now smoother:

• The change in ticket type will be updated in the financial summary.
• Any previous transactions related to the original ticket will remain visible.
• The Balance Due will be adjusted based on the new ticket price.
• If the new ticket is more expensive, the Balance Due will reflect the additional amount owed.
• If the new ticket is cheaper, the financial summary will reflect an overpayment, and you will have the option to process a refund for the difference.
• The Payment Status will be marked as “Balance Due” until payment is completed.
  
  

Assigning a Sold-Out Ticket After Undoing a Cancellation

If you undo a cancellation for an attendee who was previously registered for a ticket that is now sold out, the system will handle this automatically:

• The total ticket limit will increase by 1 to accommodate the reinstated registration.
• You will be informed that this ticket type was sold out and that the limit has been adjusted.
• Only organizers can assign a sold-out ticket, while general users cannot register for a ticket that has reached its limit.

With these enhancements, managing ticket registrations and payments is now more efficient, ensuring a smoother experience for both organizers and attendees!

We are happy to introduce a new feature that allows you to synchronize your event calendar with Google Calendar. This feature ensures you never miss a session or meeting by seamlessly integrating your schedule with Google Calendar.

Key Benefits

1. Automatic Sync: Automatically sync all your registered sessions and confirmed meetings with Google Calendar from the "Settings", but also from "My Schedule" and "My Meetings" tabs on the "My Event" page.
2. Real-Time Updates: Any changes or updates to your sessions or meetings will be reflected in Google Calendar in real-time.
3. Enhanced Availability: Check your availability quickly and easily, ensuring you can plan and manage your time more efficiently.

This new synchronization feature ensures you stay organized and never miss an important session or meeting. Start syncing today and enjoy seamless integration with Google Calendar!

PS: You need to use the Web Event App to connect Google Calendar with your Swapcard account, then all sessions and meetings will be synced.