We are excited to announce an update to our Analytics at Community Level to enhance your understanding of how community pages are engaged with by your audience. These enhancements are designed to provide more granular insights into the performance of each community page, helping you better understand and cater to your community's interests.

Key Features of the Update:

1. Activity Tracking on Community Pages: Now, organizers can access detailed analytics related to individual Community pages. This feature allows for a comprehensive view of how each page performs, helping you gauge the popularity and relevance of the content shared within your community.
2. View and Unique User Counts: With the new update, you can see not just the total number of views each page has received but also the count of unique users who have visited the page. This metric is crucial for understanding the breadth of your content's reach and identifying how many distinct visitors are engaging with your pages.
3. Customizable Time Periods: The time picker tool allows you to select specific periods for analysis. Whether you're looking to understand user behavior over a day, a week, or any custom range, this tool makes it possible to tailor the analytics to your needs. 

We believe these new features will significantly aid in the strategic development and management of your Communities.

Swapcard Community Product is growing!

With the release of community views widgets, the ability to embed community pages, including people, exhibitors, items, and sessions pages, into external websites is a game-changer.

These widgets allow Community Managers to increase Community Engagement. By integrating community content directly into their own websites, they can attract new participants and showcase products and services.

How does it work?

In Studio, in your Community space, in Community Builder > Content Display, you have now a new section allowing you to turn any of your Community pages into a code you’ll be able to copy/past on your website:

We are excited to announce the launch of the "Studio Community Checklist," a new feature designed to enhance your event-organizing experience on the Studio platform. This intuitive checklist, located on the "Events" tab at the Community level, guides you through a series of customization actions to make your event uniquely yours. 

What steps are included in this checklist? 

- Personalize Your Community Home Banner

- Give a Logo to Your Community

- Brand Your Community with Your Colors

- Create Your Navigation Buttons

With the Studio Community Checklist, personalizing your event space is just a few clicks away. Start today and make your community stand out!

The “Top performing” section within the Community analytics dashboard displays these individual metrics to the organizer:

• Most popular session
• Most popular speaker
• Most popular exhibitor
• Most popular sponsor
• Most contacted user
• Best networker
• Most active user

Previously, the system would compute metrics for organizers based on determining factors we thought best fit the description. Now, these individual metrics allow organizers to decide on their own what determining factors make someone the most popular speaker, exhibitor, etc.

Organizers can also filter based on the metrics displayed at the top of the box, keeping in mind that the results may change depending on the chosen metric.

We hope organizers enjoy this addition to the Community dashboard! Keep an eye on future releases as we work towards more exciting metrics.

To provide the best possible experience, we would like to inform you that we improved two of our error pages, namely 403 and 404.

For those of you who may be unfamiliar, an error 403 page appears when an access request is blocked due to a lack of permissions, while an error 404 page appears when a user attempts to access a page that doesn’t exist.

To ensure that our users have the best possible experience if they encounter these errors, we have made the following improvements:

• The design of the 403 and 404 pages has been updated to be more user-friendly and easier to navigate.

• The pages now provide more detailed information and instructions on what to do next.

• The 403 page allows users to send feedback directly to our support team in case they have any questions or need help.

Error page 403

Error page 404

Today we already can create and display sessions at the Community Level. To learn how to set up a session view click here.

Session views at the Community level are the same as an event. In this recent update, we made a significant improvement to the Session View feature by providing organizers with greater flexibility and control over live discussions. With this enhancement, organizers now can link an existing event's live discussion or create a new one effortlessly by unlinking the existing live discussion and seamlessly creating and linking a new discussion when the session is showcased at the community level.

By unlinking the existing live discussion, organizers can reset the conversation and ensure that participants focus on the specific session being presented. This feature is particularly useful in scenarios where a session may have multiple parts or distinct topics, enabling organizers to create dedicated discussions for each segment.

Overall, the enhanced Session View empowers organizers to curate dynamic live discussions and adapt to the changing dynamics of their events. By providing the ability to link or create new discussions effortlessly, organizers can create a more engaging and interactive experience for participants. Whether it's reusing a conversation for a session or creating one dedicated to a community level, this improvement enables organizers to maximize the impact of their events and promote meaningful dialogue among participants.

Swapcard now offers the ability for someone not logged into Swapcard, or not registered to any of the Community's events, to access the Community and its content through the Guest Mode.

Each Community now has a new Guest Mode Group, and it's possible to set the permissions for this group.

It’s also possible to define whether Guests can view each Community in the “Groups & permissions” section.

The Guest Mode is a great way to open your Community to external people and allow them to discover your content and activities. It can also increase the visibility and engagement of your Community.

After the release of Groups and Permissions at the Community level, we can now use these groups to define who can see the Community View, but also which People should be showcased in a Community People View.

Using Groups to define Community View Visibility

In the “Visibility” tab of any Community View, you can define which Community Group can see the content:

Any People member of an Event Group linked to a Community Group toggled in this menu, will have access to the content.

Using Groups to define Community People View Content

In the “Data” tab of any Community People View, you can define which Community Group’s members should be displayed in the view:

Since we’ve made all the views at Community level visible, including exhibitors, items, people, and sessions, we are now giving organizers the ability to define permissions within a Community.

Groups will exist in a Community in the same way they exist at the Event level. In each group setting, you can define what anyone in the group can do and can see.

How to set group rights in a Community?

In the Community Builder section in the Studio, there is a new option called “Groups & permissions.” Here, you’ll find a page that lists all the groups in a Community.

Each Community contains three basic pre-built groups, which includes:

• Companies
• Speakers
• Members

There is the option of creating additional groups by clicking on the “Add a group” button, which opens the following window:

In this window, you can name the new group and decide whether to create it with the same settings as an existing group or not.

Clicking on a group will then open the following settings panel, which is the same regardless of the group. Keep in mind that the basic “Speakers” and “Companies” groups cannot be renamed:

As with events, you can define:

• Which people the group members are able to see (selecting among all the Community groups)
• Which exhibitors the group members are able to see (ability to apply a field value condition)
• Which sessions the group members are able to see (ability to apply a field value condition)
• Which items the group members are able to see (ability to restrict to some specific Item types)

Once the group side panel is set, the rules should be applied in the event app. This means if a user is a member of one or several groups, they should only be able to see what the higher-ranked group they’re a member of allows them to see.

How’s it possible to be in a Community group without being directly assigned to the group?

For now, we don’t provide registration at the Community level nor do we provide the Data Manager at the Community level. As such, it’s not possible to assign someone directly to a Community group.

While waiting for these two features, we found a way to make any Event Group member an indirect member of a Community Group. Each Event Group is now linked to a Community Group as a relation child <> parent.

This means that if User X is a member of Event Group A which is a child of the parent Community Group B, when diving into the Community level, the rights of Community Group B are applied.

What happens if…

• User X is a member of Event Group A which is a child of the parent Community Group B

AND

• User X is a member of Event Group C which is a child of the parent Community Group D

AND

• User X is a member of Event Group E which is a child of the parent Community Group F

👉 At Community Level, User X will have the rights of the highest-ranked group among Group B, D, and F.

How to define the link between an Event Group and a Community Group?

At the Event level in Studio, from any Event group side panel, there is a new option to define the Community parent group :

The dropdown lists all the existing Community Groups.

By default :

• Default Event Speakers Group should be linked to Default Community Speakers Group
• Default Event Exhibitors Group should be linked to Default Community Companies Group
• Default Event Attendees Group should be linked to Default Community Members Group
• Custom Event Group should be linked to Default Community Members Group

What’s coming next?

Next, we plan to release:

• The ability to restrict the visibility of Community views using Community Groups
• The guest mode at Community Level
• The ability to turn any Community view into a widget

Stay tuned!

Several new exciting features have been added to the Swapcard platform, including the launch of Community. In order to stay consistent with the Community feature, we removed and added several columns to the contact export Excel file.

We removed outdated fields like Skills, Second job title, and Owners. Also, we added new fields:

• state: Part of the address.
• scoring: Score given to the contact.
• event of first connection:  The event where the contact was made.
• community of first connection: The community where the contact was made.
• other communities in common: Common communities, for example, “Community A, Community B, …”
• other events in common: Common events, for example, “Event A, Event B, …”

Attendees can export the contact list in Event App > My profile > My Contacts > Export my contacts.

This new information gives attendees more details about the contacts they’ve made at an event or a community so they can better organize their connections.