This latest community update will help you easily navigate around your Community by recommending similar exhibitors, sessions, or items to the topics you like.

How does this work?

Similar to events, the information a user provides trains the AI to find connections between all topics you like in the Community.

Of course, similar recommendations will respect the restricted groups and restricted content set up by the organizer and will exclude them accordingly. There is also the option to switch on/off similar recommendations at both the Event level and the Community level.

Which recommendations does this include?

They include:

• Similar session recommendations
• Similar item recommendations
• Similar exhibitor recommendations

At Swapcard, we want to give organizers more control over recommendations. That’s why we’ve given organizers the ability to enable or disable the following session recommendations:

• Personalized recommendations (carousel)
• Similar recommendations (”you may also like”)

The ability to disable similar session recommendations can be helpful, for example, in case the organizer is planning lunch/coffee breaks and doesn’t want similar sessions to be displayed for them.

As for the other similar recommendations, organizers can change the settings in the Studio → Content → Sessions → Sessions settings → Similar recommendations. Here, they’ll be able to see the toggle to enable/disable similar recommendations.

By default, the toggle will be switched on.

A Swapcard community is a powerful way to engage with your audience year-round. The newsfeed is a great way to make your audience interact and it is now available for the community.

How does it work?

From the studio, in the community section, organizers must first create the feed view for the content display.

Organizers can then choose the label and the color for the newsfeed view

The community newsfeed view

Once the newsfeed view is created, attendees will see a new tab for the newsfeed on the community home page. There they can easily share posts and interesting articles that will kickstart conversations with any member of the community.

Good news! Our application already manages the offline mode, but we know that during in-person events a bad connection can happen due to limited network coverage or poor wifi.

We’re happy to announce that our lead retrieval now autonomously saves and synchronizes the scans done when the connection is bad, meaning you won't ever have to worry about losing a lead!

Note : This feature is only available on iOS and will soon be released on Android

Swapcard Registration just got a little bit more flexible! We’ve updated our form builder to allow you to show or hide fields based on the ticket selected. Note, that these filters only apply during the registration process. You’ll still want to use Group permissions to control fields within the app.

With this new feature, you’ll be able to customize your form to collect only the data you need. You can choose to show the field to All Tickets and the field will always appear.

Or, if you need to limit this field to one or more tickets you can choose specific tickets and select only the ones that are applicable.

As a bit of a Pro Tip, choosing “All tickets” will make sure that the field is available for the tickets that exist and new ones that may be added later. If you choose “Specific tickets” and select all the current tickets individually, any new ticket types that are added later won’t see this field.

It is now possible to signup/bookmark for Sessions in a Community the same way it’s done at an event.

You’ll find the Sessions you’ve registered for in the “My schedule” and “My videos (on-demand sessions)” tab from the “My favorites view.

How to enable session registration in a Community?

For each session, which for now is only configurable at the event level in Studio, go to the session details section, navigate to “Preferences,”  and you’ll find a new toggle saying:

“Allow community members to register for the session”

• If this toggle is turned on and the session is visible to the community, any community member will be able to register for it
• If this toggle is turned off and the session is visible to the community, no community members will be able to register for it. Only event members from the event the session has been created from will be able to register.

We’re excited to announce the latest addition to the Community Analytics Dashboard, including:

• Engagement comparison

Organizers now have the ability to view Community-related actions and Event-related actions in the dashboard to help them analyze the growth of their communities over a period of time and compare event metrics. Organizers can use this data in order to improve the performance of their events and communities going forward.

• User Activity 

Depending on the organizer's selection in the “content” section above, the data is displayed for the community and/or selected events. This section outlines the active user numbers in a community over a period of time and throughout various events that were hosted by the community.
Having a clear overview of the peak times that users are active throughout the event can help event organizers improve and promote engagement or user activities at future events.

• Number of logins by device

As with the Event Analytics Dashboard, this section represents the app usage per platform. Event organizers are able to see how users are accessing the event (whether they’re using the web app, iOS, or Android) and the percentage of users this represents compared to the overall number.

• Networking

In line with data on the Event Analytics Dashboard, Community related networking statistics are available to organisers on the Community analytics dashboard.

• Contact Scoring

Similarly to the event analytics, the Contact Scoring section provides an overview of the number of contacts that have received a score, ranging from 1 - 5 stars and the representative % of the total number. Organizers also have an overview of the average score based on the total number of scorings. This scoring can be a great indicator of whether attendees have embraced connecting with others within the community and how relevant they consider their connections to be.

Stay tuned for more exciting Community Dashboard improvements to become available soon!

We’re happy to announce the release of our new Community Analytics Dashboard, which allows you to get insights and analyze data pertaining to a Community, allowing you to gauge its success, as well as the engagement of the Community Members.

The first release of the Community analytics dashboard includes the following metrics:

• Number of CY Members: the number of community members from the date the community was created to the present
• People Online Now: the number of people currently online within the community
• Active Users: the number of users within the community from the date the community was created to the present
• Average number of sessions attended - the average number of sessions a community member has attended

We will continue to work towards delivering more essential metrics and statistics to help our organizers grow their communities. We have the following releases lined up which will be available shortly after the initial release:

• Selection of Content and Timeframe: organizers will be able to select the content they’d like to analyze e.g. only Community-related actions and statistics; Community and event statistics; or event-only related statistics. This will give organizers the ability to compare and improve their events as well as the performance of their communities going forward.

Stay tuned as more exciting Community dashboard improvements become available shortly!

Captello provides various gamification experiences including leaderboards, scavenger hunts, and gift card rewards to engage your participants.  We are pleased to announce that this integration with Swapcard is now available in the studio.

How can I use it?

• From Captello copy your Zone URL
• In the studio, in the content section, click on "Add button"
• Select "Captello"
• Paste your Captello Zone URL

Community is live and bringing you more connections!

We want to help you get to know each other better by recommending people you should connect with.

How does this work?

Similar to events, the information a user provides trains the AI to find connections between all people in the Community. The user then chooses whether to accept the connection or not.

Of course, the recommendations respect restricted groups and restricted content set up by the organizer and will exclude them accordingly. Besides, it is possible to switch on/off the personalized recommendations at Event level and Community level.

Which recommendations does this include?

They include:

• People recommendations
• Session recommendations
• Item recommendations
• Exhibitor recommendations