Today, we’re excited to announce an update to Swapcard. We’ve made some improvements to the meeting export feature to help you gain better insights into your attendees meetings.

Specifically, we’ve added several new columns to the meeting export, including meeting source, number of participants, and meeting creation date. We’ve also removed the doubleheader row to help with filtering and reordered the columns for a better understanding.

We believe this update will make the meeting export feature more useful for you as you track and analyze your event's meeting performance. With these enhancements, you’ll have access to more visualized insights into your event's data and more access to an analytics tool.

We hope you enjoy this new update and we look forward to bringing you more helpful changes in the future. 

Welcome to Swap Drop, a place to discover our monthly product releases and get exclusive tips on how to use them to the fullest. Let's kick things off!

Session Interaction Customization

Organizers can now customize the session interaction container to their event's needs. Before this update, the Live Interaction container had fixed tabs for Live Discussion, Questions, and Polls, limiting flexibility. The session interface is now adjustable, allowing organizers to hide or unhide tabs and rearrange them, minimizing distractions and emphasizing priorities. Plus they can define the name of the live interaction button.

Custom Tabs in Session Live Interactions

Introducing Custom Tabs in the Session Live Discussion Box for enhanced customizations. This feature allows organizers to embed in the live interaction box any third-party tools such as Slido, Sparkup, Captello or Interprefy, making sessions more immersive. Organizers can further personalize the experience by incorporating both static and dynamic URLs to tailor content and create a more engaging experience.

Multiple Meeting Requests for Participants

Maximize your networking capabilities with this time-efficient feature! Take advantage of the ability to send up to five meeting requests to a single attendee or exhibitor, ensuring you don't waste any time connecting with potential opportunities. This improvement enables users to explore a variety of potential connections, facilitating quicker decision-making on which meetings to attend.

Enhanced Security with 2-Step Authentication

Security is at the heart of our mission, and the new 2-step authentication for the app emphasizes our commitment to user security. This update reinforces the security and protection of users' accounts by introducing an additional layer of security, significantly raising the difficulty of unauthorized access.

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This offers only a sneak peek into the features we've been working on this month. Visit the product roadmap for additional insights into the features currently under development. See you in February!

We are pleased to announce that we have improved our map feature with the latest version of Mapspeople which will have a tremendous impact on the performance of the map.

The implementation of Mapbox as an alternative mapping provider brings notable performance improvements to Mapspeople which enables faster loading times and smoother map interactions. This enhanced efficiency ensures a seamless user experience, regardless of the complexity of the map or the volume of data being displayed. Users can navigate through maps effortlessly and enjoy fluid zooming and panning functionalities.

Swapcard’s Lead Capture feature is advancing further. In addition to the Score and Notes, exhibitor members can now better qualify their leads using a personalized survey.

Exhibitors can create a list of Lead qualification fields directly from the Exhibitor Center, with one survey per event. All members will have the same fields, ensuring a unified approach. After scanning attendees' badges during onsite events or connecting with people via the Event App, exhibitor members can seamlessly qualify their leads using the pre-created survey.

We made filling out the survey optional to provide more flexibility to exhibitors.

As always, organizers are in control of the feature. They can enable/disable lead qualification at an exhibitor and group level, providing an additional opportunity for monetization. For instance, it can be sold as part of a premium exhibitor package.

Lead Qualification will be supported on all platforms:

• Mobile apps: when a lead is scanned onsite and when a connection request is sent by a team member & accepted.
• Web app: when a connection request is sent by a team member & accepted.

There is no limit to the number of questions exhibitors can create, but in the first version, we will support only three types of answers:

• Single choice
• Multiple choice
• Short Text

How does it work?

1. Studio Settings

Organizers can enable/disable lead qualification at an exhibitor and group level.

The ‘Lead Qualification’ permission works the same way as other exhibitor permissions. For example, a permission at the exhibitor level has higher priority than a permission at the group level. If an organizer removes the permission, the exhibitor cannot use the form anymore, but the responses are still displayed in the reports.

2. Exhibitor Centre Setting

Exhibitor Center → Leads → Qualification. It includes existing default qualification fields (Score, Tags, and Note fields), which cannot be deleted. 

3. Reporting

Lead qualification with answers appear in the Leads report available for exhibitors in the tabs 'Contacts' and 'Contacts (incl. duplicates)'. If an organizer removes the permission, the exhibitor cannot use the form anymore, but the responses will still be displayed in the Leads report.

4. Event App

The Lead Qualification form is displayed on Mobile & Web:

• Mobile apps: when a lead is scanned onsite or when a connection request is sent by a team member & accepted. Lead qualification should support the offline mode as well.
• Web version: when a connection request is sent by a team member & accepted.

If the same person has been qualified by several exhibitor members from the same exhibitor, each exhibitor member should be able to read the qualification from any exhibitor member. Also, if someone is part of multiple exhibitors, they will have the option to choose for which exhibitor they would like to qualify the lead as a first step.

NB: Lead qualification feature is a paid add-on that's not included in any Plan licenses. Please contact your Account Manager to benefit from it.

NB2: Tags features will be deprecated once Lead Qualification will be released.

A new feature is available on the Swapcard app: participants can now send more than a single meeting to an attendee or an exhibitor! This feature is designed to create a more seamless experience for our users.

By allowing participants to send more than one meeting, attendees and exhibitors can easily see a range of potential opportunities and more quickly decide which meetings they would like to attend. This feature ensures that participants are presented with a larger pool of potential partners and connections, allowing them to quickly and easily find the right fit.

How does it work? 

As a user, you can go to the attendee or exhibitor details page to book a meeting. Here, you can book your first meeting. It will appear below the section "upcoming meetings". If you want to create other meetings with this attendee or exhibitor (up to 5 meetings), you can just send again a new invitation using the same workflow! 

We've implemented a feature to ensure event organizers aren't charged for test events. 

When publishing an event, a confirmation modal will now appear, prompting organizers to acknowledge the event's validity.

The modal outlines the following:

• Clarification that published events will no longer be considered as drafts, granting access to all participants. By the way an event can be unpublished at any time.
• Inclusion of both people and exhibitors in usage calculations for valid events, in accordance with your contracted plan.

By confirming the validity of your event, you acknowledge that charges will apply to both people and exhibitors included in your usage calculations.

We are thrilled to announce the latest update to our app: 2-Step Authentication! At the heart of our mission is your security, and this new feature takes it to the next level, ensuring that your account remains protected against unauthorized access.

Why 2-Step Authentication Matters?

In today's digital landscape, safeguarding your account is paramount. 2-Step Authentication adds an extra layer of security, making it significantly more challenging for anyone other than you to gain access to your account.

Setting up 2-Step Authentication

Enabling 2-Step Authentication in our app is quick and easy. Here's a brief overview of how it works:

1. Navigate to Your Account Settings: Log in to your account and head over to your account settings.
2. Enable 2-Step Authentication: Simply toggle the 2-Step Authentication option to "On" within your account settings.
3. Verification Process: Follow the on-screen prompts to complete the setup process. You'll be guided through a seamless experience that ensures your account's security.

For event organizers : 

As an organizer, you can now see which users have activated 2-factor authentication.

This feature is available from the studio: 

- At the organization level

- In the settings & members tab 

- The member table displays in the last column whether users have activated 2-factor authentication. 

We're excited to introduce our latest feature – Custom Tabs in the Session Live Discussion Box. This feature answers the needs of event organizers, allowing them to attach webviews to specific sessions and seamlessly embed third-party tools like polls to boost engagement.

Webview Integration: Our Custom Tabs empower organizers to attach webviews to individual sessions, providing a direct gateway to relevant web content. Whether it's sharing additional resources, external links, or interactive content, this feature ensures attendees have all the information they need right at their fingertips, without any need to leave the session page.

Enhanced Engagement: We understand the importance of keeping attendees engaged during sessions. With our Custom Tabs, organizers can effortlessly embed third-party tools such as Slido, Sparkup, Validar, Captello, LiveVoice or Interprefy. This dynamic addition fosters real-time interaction, making sessions more immersive and participatory.

Static and Dynamic URL Embedding: Our Custom Tabs offer flexibility with the ability to embed both static and dynamic URLs. Organizers can showcase static content, ensuring consistent messaging, while also utilizing dynamic URLs with variables. This enables personalized experiences, such as injecting User IDs into the URL, tailoring the session content for individual attendees.

In a nutshell, Custom Tabs in Session Live Discussions streamline event organization, enhance attendee engagement, and provide organizers with a powerful toolset to deliver a memorable experience. Embrace this feature to take your events to the next level !

Recent enhancements to the Swapcard Exhibitor Center are focused on refining the Meetings interface for a smoother user experience. These changes aim to simplify the process, improve communication, and boost lead generation for exhibitors.

1. Meetings' Onboarding page - We've introduced a new onboarding page to guide exhibitors through defining availabilities, managing team members, and assigning them to meetings. This step-by-step process also encourages exhibitors to network with attendees right from the start.

2. Requests Reminders - To help exhibitors generate more leads, we've enhanced our notification system for pending meeting requests. Exhibitors will see the  reminders to ensure no meeting request goes unanswered, optimizing communication and maximizing networking opportunities.

3. Revamped Meetings Overview - Our revamped meetings overview presents scheduled meetings in a table format. Exhibitors can easily filter and sort by parameters like status, date, location, and team members, providing a clear and organized snapshot of upcoming engagements.

4. Enhanced Side Panel - A new Side panel offers exhibitors a more insightful and user-friendly experience. Exhibitors can access comprehensive information for better preparation and engagement.

We're committed to continually enhancing Swapcard to meet your needs. These updates aim to empower exhibitors for more productive networking, meaningful connections, and success at events. We value your feedback as we work towards refining and expanding our features.

In virtual/hybrid events, interactive sessions have become a crucial component to engage participants and foster meaningful discussions. To enhance this experience further, a notable development has taken place with the introduction of new customization capabilities on the Session Interaction container. This update offers organizers the ability to tailor their session interface by hiding or unhiding tabs and reordering them according to their preferences.

Prior to this update, the Live Interaction container consisted of three tabs, each serving a specific purpose. These tabs were Live Discussion, Questions, and Polls. While these tabs provided valuable features, their static order limited the flexibility and personalization options available to session organizers.

With the recent enhancements, organizers now have the ability to hide or unhide each tab based on their requirements. This customization feature enables organizers to streamline their session's user interface, presenting participants with only the relevant tabs for a specific event. By hiding unnecessary tabs, organizers can reduce clutter and create a more focused and tailored interaction container.

Furthermore, the ability to reorder the tabs adds an additional layer of flexibility and customization. Previously, the fixed order of the tabs restricted organizers from adapting the session interface to their desired flow. However, with the new update, organizers can rearrange the tabs to match their event's structure and priorities. For instance, if questions take precedence over live discussions in a particular session, organizers can reorder the tabs accordingly, placing the Questions tab before the Live Discussion tab.

Finally, the interactions container that was named initially “Live Discussion” can now be renamed:

In addition, these new features have also been extended to the default Session settings. This means that all sessions created after the update will automatically adopt the customized settings, eliminating the need to manually update each individual session. By applying these settings at the default level, organizers can ensure consistency and save time by defining the visibility and order of tabs, but also the interactions container name, universally across their sessions: