A company wants 25 passes for its team. The catch: the team isn't finalized, and forcing them to name 25 people at checkout is the fastest way to stall the sale. Anonymous Group Registration removes that blocker. Buyers reserve and pay for a whole block of registrations in a single transaction, then hand out the seats on their own schedule, so the sale closes now and the roster catches up later.

How It Works

1. Turn it on. In Registration Settings, enable Anonymous Group Registration and pick what buyers can bulk-buy: tickets only or packages only (one type per event, matched to your package and classification setup).
2. Build the purchase flow. A dedicated page builder gives you a fixed five-page flow — Landing, Purchaser & Financial Contact, Review, Payment, Completion — with the same elements, theming, conditions, and languages you already use everywhere else.
3. Buyers purchase in bulk. The new Bulk Quantity Selector lets a purchaser choose how many of each item they want, watch the order total recalculate live, and pay once, with no per-attendee fields anywhere before payment.
4. Slots are created, unassigned. Every pass bought becomes a slot with a status of Unassigned, linked to its item and the group order. The buyer lands on a Pass Assignments dashboard, also linked in their confirmation email.
5. Seats get filled, two ways. From that dashboard, the group contact can assign a pass directly (enter someone's email and name) or invite by email (send a tokenized link and let the person complete their own registration).
6. Badges unlock on assignment. A slot only earns a badge and check-in once it's tied to a real, completed registration. No name, no badge.

Key Behaviors

• One payment, zero names. The whole block is a single transaction and a single group order; attendee details are collected later, never at checkout.
• Tickets or packages, not both. Each event runs one bulk type, and a cart can't mix a package with a ticket.
• A clear slot lifecycle. Every pass moves through Unassigned → Pending → Assigned, with Canceled for anything pulled back, so you always know what's still open.
• Revoke and reassign. Pull back an invitation that was never completed and the slot frees right up for the next person.
• Tiered quantity discounts. Set promo codes that unlock at a quantity threshold, and buyers get a nudge as they approach it ("you're 1 registration away from your discount") to push the cart higher.
• Cancel and refund from Admin. Recover unused inventory and process refunds against the original group payment, straight from the group's Financial tab.
• Reporting and reminders, built in. Track fulfillment with Unassigned / Pending / Assigned counts on the Group Registrations report, filter searches and advanced reports by Assigned status, and fire off Unassigned Slots and Incomplete Invitation reminder emails to chase the stragglers.

Why Organizers Will Love It

Group and corporate sales are where a lot of registration revenue lives, and they're exactly the deals that stall when you demand a full roster upfront. This flips the order: buyers commit budget and lock in passes the moment they're ready to buy, and the names arrive on their timeline instead of yours. You get cash and committed capacity earlier in the cycle; your buyers get a checkout that doesn't punish them for planning ahead. And because assignment, badge gating, reporting, and reminders are all part of the same flow, an unnamed pass never quietly becomes an unusable badge on-site.

💡 Pro tip: Decide tickets-only vs packages-only before you open sales. It's tied to your event's package and classification setup and it shapes the entire bulk-buy flow.

💡 Pro tip: Set your tiered discount thresholds where they'll actually bump buyers into the next bracket. The "you're X away" nudge does the upselling for you, but only when the next tier is within reach.

Attendees using External Registration can now see their ticket name directly on their Apple Wallet pass.

What’s improved

Previously, the ticket name was only displayed when a specific In-App Registration Badge configuration was selected in Studio, limiting the information available to externally registered attendees.

With this improvement:

• Ticket names are displayed on Apple Wallet passes for externally registered attendees.
• The information is shown regardless of whether the Studio configuration uses an In-App Registration Badge or QR Code.
• External Registration attendees now receive the same relevant ticket information as attendees using other registration flows.

This provides a more consistent and informative pass experience for all attendees.

Organizers can now customize the confirmation page displayed to attendees after they submit a registration that requires approval.

Previously, attendees who registered for moderated tickets always saw a standard confirmation message while their registration awaited review. With this update, organizers can tailor this experience to provide clear next steps, set expectations, and reinforce event branding.

Using the same editor as the existing Registration Confirmation page, organizers can customize:

• Title
• Description and body text
• Image
• Text formatting and other supported content

This provides a consistent editing experience while allowing you to create a more informative and personalized confirmation page.

Ticket descriptions are now more powerful and flexible. Organizers can use Rich Text formatting to create rich, structured descriptions that render correctly on the registration page, making it easier for attendees to understand what each ticket includes

Whats's Changed

• Organizers can now use Rich Text formatting in ticket descriptions
• Content such as line breaks, lists, and basic formatting is supported
• Descriptions render properly on the registration page and ticket views

How it works

In Studio → Registration → Tickets:

• Add or edit a ticket description
• Use Rich Text formatting
• Save your ticket -> your formatting will be preserved and rendered

Expected Outcome

• More engaging and structured ticket descriptions
• Improved attendee understanding of ticket benefits
• Enhanced overall registration experience and clarity

Multi-level Choices Custom Fields can now be added directly to Registration Forms in Studio.

Multi-level Choices Fields allow organizers to collect structured information through hierarchical selections, helping attendees navigate complex option sets more easily than with traditional dropdowns.

With this release, organizers can add Multi-level Choices Fields to Registration Forms and collect hierarchical data during registration.

No additional setup is required, simply add an existing Multi-level Choices Fields to your registration form and attendees can start selecting values through the tree structure.

No additional setup is required, simply add an existing Tree Field to your registration form and attendees can start selecting values through the tree structure.

Creating tickets and promo codes with similar configurations is now faster and easier.

Organizers can duplicate existing tickets and promo codes in Studio, automatically copying their settings into a new draft. This reduces manual setup, saves time, and makes it easier to create similar ticket types or promo codes without starting from scratch.

How it works

1. Navigate to Studio > Tickets or Studio > Promo Codes
2. Select the item you want to duplicate
3. Click Duplicate
4. A new draft is created with all settings pre-filled from the original
5. Update any required fields and make any desired changes
6. Save

All configurable settings from the original item are copied to the new draft.

For tickets, this includes:

• Price
• Quantity limits
• Sales dates
• Visibility settings
• Registration settings
• Other ticket configurations

For promo codes, all configuration settings are copied, allowing you to modify only the fields that need to change.

Validation before saving

Validation rules ensure that required and unique information is updated before the duplicated item can be saved.

For example, duplicated promo codes must have a unique Code Name, and any other mandatory fields must meet standard validation requirements. If updates are needed, validation messages will guide you through the required changes.

Important Notes

• Duplicated items are created as new drafts and can be edited before saving.
• The original ticket or promo code remains unchanged.
• This feature helps streamline setup when creating multiple tickets or promo codes with similar configurations.

Registering multiple attendees for the same event using in-app Registration just got a lot easier. With Group Registration, one person can now register and pay for multiple attendees in a single order. Whether you're registering a team, a group of colleagues, or several participants from the same company, the process is faster and requires only one checkout.

How to Enable Group Registration

The group registration is a feature included in the Advanced in-App Registration add-on. Please reach out to us for enabling it for your event.

Once enabled, organizers can choose which tickets support Group Registration by marking the ticket as Group Registration during ticket creation or editing. Only tickets configured as Group Registration tickets can be purchased as part of a group order. Organizers can also define the minimum and maximum number of tickets that can be purchased in a single group registration.

One Order, Multiple Attendees

When a buyer selects a Group Registration ticket, they choose how many tickets they need and fill in the registration details for each attendee — then pay for all of them in a single transaction.

• One checkout covers the entire group
• One invoice is generated and sent to the billing email once payment clears
• Billing details auto-fill from the first attendee entered, but the buyer can switch the primary contact before paying

Collect Information for Every Participant

Each attendee receives their own registration record, making it easy to manage participants individually after registration.

For every attendee, the registrant will be asked to provide:

• First name
• Last name
• Email address

Additional registration questions can also be included based on your form configuration.
Any existing conditional logic you've configured will continue to work as expected, with each attendee's answers affecting only their own registration form.

Manage Group Registrations in Studio

Although attendees are purchased together, each registrant can be managed separately in Studio. You can:

• View all attendees included in a group registration
• Open individual attendee profiles
• Cancel a single registration
• Refund a specific attendee
• Approve or reject moderated registrations - all participants of the group would be accepted or denied.

A few smart safeguards

Group Registration handles the tricky edge cases so you don't have to:

• Moderated tickets are supported: but moderated and non-moderated tickets can't be mixed in the same group order, keeping the flow consistent.
• Paid moderated registrations automatically include a payment link on approval, sent to the main contact on the form. You can resend it from Studio anytime payment is still outstanding.
• One promo code per group order: and if it's only valid for some tickets, the discount applies to the eligible ones automatically.

Why organizers will love it

Group Registration is built for the events where one person always signs up several: companies, associations, training providers, and any team-based attendance. One payment, flexible per-attendee forms, and individual management in Studio mean group sign-ups are finally as simple as they should be, for your buyers and for you.

We’re pleased to release an improvement to the organizer-sent payment link flow:
Attendees can now apply a promo code directly when paying through a payment link.

Why it matters

• Smoother attendee experience: Users no longer need to restart registration just to use a promo code.
• More flexibility for organizers: Discounts can still be applied even when the organizer initiates the process.

📌 How it works

1. Organizer sends the payment link
2. User opens the link and enters their promo code
3. Price updates automatically if the code is valid
4. User completes payment normally

Organizers can now control where guests are redirected to purchase tickets when using In-App Registration. This new feature allows you to choose between the default Swapcard registration page or an external registration URL, giving greater flexibility.

What This Feature Allows You to Do

Select the Swapcard registration URL or an external registration URL for guest-mode redirection.

• Swapcard URL – Users will be redirected to the default Swapcard registration page.
• External URL – Users will be redirected to a custom registration link that you provide.

If you select External, a field will appear where you can enter your custom URL.

Once a registration URL is selected:

• You can copy the link using the copy icon.
• You can open or access the link directly using the quick-access icon.

When an external URL is configured, guests browsing the event will be redirected to this external URL instead of the default Swapcard URL.