Ticket descriptions are now more powerful and flexible. Organizers can use Rich Text formatting to create rich, structured descriptions that render correctly on the registration page, making it easier for attendees to understand what each ticket includes

Whats's Changed

• Organizers can now use Rich Text formatting in ticket descriptions
• Content such as line breaks, lists, and basic formatting is supported
• Descriptions render properly on the registration page and ticket views

How it works

In Studio → Registration → Tickets:

• Add or edit a ticket description
• Use Rich Text formatting
• Save your ticket -> your formatting will be preserved and rendered

Expected Outcome

• More engaging and structured ticket descriptions
• Improved attendee understanding of ticket benefits
• Enhanced overall registration experience and clarity

Multi-level Choices Custom Fields can now be added directly to Registration Forms in Studio.

Multi-level Choices Fields allow organizers to collect structured information through hierarchical selections, helping attendees navigate complex option sets more easily than with traditional dropdowns.

With this release, organizers can add Multi-level Choices Fields to Registration Forms and collect hierarchical data during registration.

No additional setup is required, simply add an existing Multi-level Choices Fields to your registration form and attendees can start selecting values through the tree structure.

No additional setup is required, simply add an existing Tree Field to your registration form and attendees can start selecting values through the tree structure.

Creating tickets and promo codes with similar configurations is now faster and easier.

Organizers can duplicate existing tickets and promo codes in Studio, automatically copying their settings into a new draft. This reduces manual setup, saves time, and makes it easier to create similar ticket types or promo codes without starting from scratch.

How it works

1. Navigate to Studio > Tickets or Studio > Promo Codes
2. Select the item you want to duplicate
3. Click Duplicate
4. A new draft is created with all settings pre-filled from the original
5. Update any required fields and make any desired changes
6. Save

All configurable settings from the original item are copied to the new draft.

For tickets, this includes:

• Price
• Quantity limits
• Sales dates
• Visibility settings
• Registration settings
• Other ticket configurations

For promo codes, all configuration settings are copied, allowing you to modify only the fields that need to change.

Validation before saving

Validation rules ensure that required and unique information is updated before the duplicated item can be saved.

For example, duplicated promo codes must have a unique Code Name, and any other mandatory fields must meet standard validation requirements. If updates are needed, validation messages will guide you through the required changes.

Important Notes

• Duplicated items are created as new drafts and can be edited before saving.
• The original ticket or promo code remains unchanged.
• This feature helps streamline setup when creating multiple tickets or promo codes with similar configurations.

Registering multiple attendees for the same event using in-app Registration just got a lot easier. With Group Registration, one person can now register and pay for multiple attendees in a single order. Whether you're registering a team, a group of colleagues, or several participants from the same company, the process is faster and requires only one checkout.

How to Enable Group Registration

The group registration is a feature included in the Advanced in-App Registration add-on. Please reach out to us for enabling it for your event.

Once enabled, organizers can choose which tickets support Group Registration by marking the ticket as Group Registration during ticket creation or editing. Only tickets configured as Group Registration tickets can be purchased as part of a group order. Organizers can also define the minimum and maximum number of tickets that can be purchased in a single group registration.

One Order, Multiple Attendees

When a buyer selects a Group Registration ticket, they choose how many tickets they need and fill in the registration details for each attendee — then pay for all of them in a single transaction.

• One checkout covers the entire group
• One invoice is generated and sent to the billing email once payment clears
• Billing details auto-fill from the first attendee entered, but the buyer can switch the primary contact before paying

Collect Information for Every Participant

Each attendee receives their own registration record, making it easy to manage participants individually after registration.

For every attendee, the registrant will be asked to provide:

• First name
• Last name
• Email address

Additional registration questions can also be included based on your form configuration.
Any existing conditional logic you've configured will continue to work as expected, with each attendee's answers affecting only their own registration form.

Manage Group Registrations in Studio

Although attendees are purchased together, each registrant can be managed separately in Studio. You can:

• View all attendees included in a group registration
• Open individual attendee profiles
• Cancel a single registration
• Refund a specific attendee
• Approve or reject moderated registrations - all participants of the group would be accepted or denied.

A few smart safeguards

Group Registration handles the tricky edge cases so you don't have to:

• Moderated tickets are supported: but moderated and non-moderated tickets can't be mixed in the same group order, keeping the flow consistent.
• Paid moderated registrations automatically include a payment link on approval, sent to the main contact on the form. You can resend it from Studio anytime payment is still outstanding.
• One promo code per group order: and if it's only valid for some tickets, the discount applies to the eligible ones automatically.

Why organizers will love it

Group Registration is built for the events where one person always signs up several: companies, associations, training providers, and any team-based attendance. One payment, flexible per-attendee forms, and individual management in Studio mean group sign-ups are finally as simple as they should be, for your buyers and for you.

We’re pleased to release an improvement to the organizer-sent payment link flow:
Attendees can now apply a promo code directly when paying through a payment link.

Why it matters

• Smoother attendee experience: Users no longer need to restart registration just to use a promo code.
• More flexibility for organizers: Discounts can still be applied even when the organizer initiates the process.

📌 How it works

1. Organizer sends the payment link
2. User opens the link and enters their promo code
3. Price updates automatically if the code is valid
4. User completes payment normally

Organizers can now control where guests are redirected to purchase tickets when using In-App Registration. This new feature allows you to choose between the default Swapcard registration page or an external registration URL, giving greater flexibility.

What This Feature Allows You to Do

Select the Swapcard registration URL or an external registration URL for guest-mode redirection.

• Swapcard URL – Users will be redirected to the default Swapcard registration page.
• External URL – Users will be redirected to a custom registration link that you provide.

If you select External, a field will appear where you can enter your custom URL.

Once a registration URL is selected:

• You can copy the link using the copy icon.
• You can open or access the link directly using the quick-access icon.

When an external URL is configured, guests browsing the event will be redirected to this external URL instead of the default Swapcard URL.

Organizers can now choose how the Promo Code field is displayed on the registration form. This setting allows you to control how visible the field is for attendees when they register for your event.

Depending on the option you select in Studio, the promo code field will appear differently to end users during the registration process.

You can choose between two display options:

1. Standard

With the Standard option, the promo code field is hidden by default on the registration form.

Attendees will see a link prompting them to enter a promo code. When they click the link, the field expands and allows them to enter their code.

2. Prominent

With the Prominent option, the promo code field is visible and expanded by default on the registration form.

Attendees can immediately enter their promo code without needing to click any additional link.

The added flexibility allows you to adapt the registration experience based on how frequently promo codes are used for your event.

Get a clear view of your ticket revenue

We’re introducing Analytics for Money Collected, a new set of financial metrics designed to give organizers a precise and actionable overview of revenue generated from paid tickets.

🔎 Why this matters

Until now, understanding how much cash was actually collected and how much was still pending or overpaid often required manual exports or external reconciliation.

With these new analytics:

• You instantly see how much money your event has generated
• You gain better visibility for finance, accounting, and reporting

🎟️ Paid Tickets Sold

Displays the total number of paid tickets sold.

💵 Total Revenue

Displays the total revenue generated from ticket sales.

💸 Total Refunds

Displays the total amount refunded for ticket purchases.

⏳ Total Balance Due

Displays the total outstanding amount owed for registrations that are in a Balance Due status.
Represents the sum of unpaid balances, not the number of registrations.

The Customizable Confirmation Page helps you own the narrative the moment an attendee finishes their registration. Instead of a generic "thank you" message, you can now transform the final step of the registration flow into a strategic touchpoint that guides users toward their next steps. 🏁

Drive Action Beyond the "Sign Up"

This feature ensures your attendees aren't left wondering "what now?" You can tailor the final screen to match your event’s specific goals, whether you're focusing on logistics, networking, or boosting sponsor ROI.

How you can use it to level up your event:

• Streamline Logistics: Provide an immediate link to your preferred hotel booking system or travel partner to increase accommodation pick-up. 🏨
• Boost App Adoption: Insert a direct call-to-action (CTA) for attendees to download the mobile app and start networking. 📱
• Maximize Engagement: Link directly to session pre-registration, speaker bios, or a "Getting Started" video guide. 🎥
• Promote Sponsors: Use the space to highlight a "Welcome Sponsor" or direct users to a virtual exhibition floor. 💰

What’s New?

• Rich Text Control: Use the editor to format instructions, add hyperlinks, and style the message to fit your brand voice.
• Dynamic Redirects: Guide users exactly where they need to go, whether that’s an external URL or a specific page within the Swapcard platform.
• Real-time Updates: Change the confirmation message as the event approaches (e.g., from "Book your hotel" to "Check out the floor plan").

Stop letting the registration finish line be a dead end. Turn it into the first step of a great event experience!