To improve the checkout and invoicing experience for paid events, we’ve introduced a feature that lets you collect billing and tax details from attendees during purchase. This helps ensure invoices are complete and accurate.

What’s New at Checkout

Organizers can now collect billing information for paid tickets. Attendees purchasing a paid ticket will be asked to provide the following details:

• Billing Name – Required
• Billing Address – Required (with country selected from a standard list)
• Billing Email Address – Required
• Tax ID Type - Optional and shown only when relevant and based on the buyer’s country
  
• Tax ID – Optional and shown only when relevant and based on the buyer’s country

💡 This applies only to paid tickets. Free events are unaffected.

The billing information is securely sent to Stripe, where it’s used to generate a complete invoice. This means no follow-up is needed to request details later — it’s all handled automatically.

Viewing Collected Billing Information

When billing details are collected at checkout, organizers can easily access them within Studio:

• Navigate to the registration record for any attendee.
• In the Transaction Details section, each processed transaction can be expanded.
• You’ll see the Billing Information provided at checkout, including the Tax ID (if it was collected).
  
  

This makes it simple to reference the information when needed.

Creating a seamless registration experience just got easier. Our latest updates to the registration form builder and custom field creation are designed with you in mind. Here’s what’s new:

New Form Creation Landing Page

If you haven't set up a form yet, you’ll now see a dedicated landing page with:

• A quick explanation of the form feature
• A “Set up form” button
• A Help Center link for guidance
• A banner to enable Swapcard Registration if needed
  
  

Smarter Field Management

Fields are now organized into:

• Basic Fields – Must-haves for registration
• Custom Fields – Suggested or user-created options

You can now convert suggested fields to custom ones with a simple label prompt

Add Multiple Fields at Once

Select several fields at the same time:

• Selected fields are greyed out with checkmarks
• Click “Create Form” to add them all instantly
  
  

Better Form Editing Experience

• First & Last Name appear on the same line
• Fixed side panel with draggable fields
• Improved drag previews for better visual editing
• Create custom fields directly from the form editor
  
  

Clear Field & Section Selection

Easily see which field or section you're editing with new visual highlights.

These updates are designed to save you time, reduce clicks, and give you more control. Happy form building!

We’re thrilled to introduce a new feature that significantly enhances the attendee experience: the ability to download event passes as QR codes directly into Apple Wallet. This update provides a seamless, contactless solution for ticket access, enabling attendees to securely store and retrieve their digital passes with just a few taps—no more hunting through emails or apps for a ticket.
By replacing traditional paper passes or printed badges with digital QR codes, event organizers can streamline operations and provide a more modern, eco-friendly experience.

How to Enable the QR Code Wallet Feature in Studio

Organizers can activate this feature directly within the Studio platform:

1. Navigate to Event Builder
2. Go to Pages & Menu
3. Open the My Ticket page
4. In the Data section, enable the "Badge Wallet Download" option

Note: This option is only available if the ticket type is set to QR Code or Swapcard Badge. Once enabled at the event level, this feature becomes available to all attendees.

How Attendees Use It

Once the feature is activated:

1. Attendees open the event app and navigate to the Ticket page
2. They view their QR code
3. Tap the “Add to Apple Wallet” button
4. The badge is then instantly saved to their device’s Wallet app

This streamlined process ensures attendees always have their badge on hand—no app navigation or manual ticket retrieval required.

Key Benefits of Adding QR Codes to Digital Wallets

• Accessibility - Digital wallet passes can be accessed with just a few taps
• Enhanced Security - fingerprint, face recognition, or passcodes on digital wallets add an extra layer of protection
• Faster Check-ins: QR code scanning significantly speeds up the check-in process, reducing queues and wait times at the event entrance
• Automated Validation: Real-time validation of QR codes, ensuring that only valid and unused tickets are accepted
• Reduced Printing Costs: Eliminating physical tickets saves on printing and distribution costs.
• Lower Risk of Loss: Digital tickets are less likely to be lost or damaged

A Smarter, Greener Event Experience

This enhancement is more than just a tech upgrade—it reflects a shift toward more sustainable and user-friendly event practices. By going digital, event organizers reduce their environmental footprint while delivering a premium experience for attendees.
Enable this feature today in Studio and take your event to the next level.

As an event organizer, having a seamless and efficient registration process is crucial to ensuring a smooth experience for your attendees. To empower organizers, we are introducing a Preview Feature for the registration form, allowing you to see exactly how your form will appear to registrants before it goes live.

Key Features

• Preview Button: A "Preview" button will be added for easy access.
• Real-Time Form Display: Clicking the button opens a modal showing the form as it will appear to registrants, maintaining its layout and styling.
• Multi-Page Navigation: If the form has multiple pages, users can navigate through them without filling out any fields.
• Editable Fields & Conditional Logic: Organizers can enter sample data to test how inputs affect the form, including dynamic field adjustments.
• Promo Code Testing: If promo codes are used in the event, they can also be tested in the preview mode.
• No Data Submission: Information entered in the preview is not saved or submitted, ensuring a risk-free testing environment.

The Preview Feature enhances the registration process, allowing organizers to test and refine their forms with confidence. This ensures a smooth experience for both event organizers and attendees.

Introducing Promo Codes: A New Way to Offer Discounts and Boost Ticket Sales

Swapcard Registration just got even better! Organizers can now create and manage promo codes directly in Studio. This flexible feature lets you offer discounted tickets, making it easier to attract attendees and boost sales. With customizable settings, promo codes can be adjusted to fit your promotional strategy while integrating smoothly into the checkout process.

Key Features of Promo Codes

1. Easy Promo Code Creation

With Studio’s user-friendly interface, you can quickly create and customize promo codes to suit your event’s needs.

• Navigate to Studio → Registration → Promo Codes → Create a Code
• Define the discount value (fixed amount or percentage off)
• Set validity dates to control the promotion period
• Apply the discount to specific ticket types or all available tickets

2. Flexible Customization Options

When setting up a promo code, you have control over essential and optional fields:

Required Fields:

• Code Name
• Discount Type and Amount (fixed amount or percentage)
• Validity Dates (Start and End, to control the promotion period)
• Applicable Tickets (must be selected, with the option to apply the discount to all tickets or restrict it to specific ticket types, e.g., Tickets A, B, or C)

Optional Fields:

• Description
• Quantity or Usage Limit (specifying the maximum number of redemptions)

3. How Users Apply a Promo Code at Checkout

For a seamless experience, promo codes are fully integrated into the checkout process:

• Validation: Only active and valid promo codes can be used
• Accurate Discounts: Codes apply only to the designated ticket types, ensuring correct pricing
• Audit & Tracking: All promo code usage is logged, providing valuable insights for future marketing efforts

4. Promo Code Management and Reporting

Managing your promo codes is simple with Studio’s built-in tools:

• Deactivate or Delete Codes: Codes can be deleted if there has been no usage or deactivated by adjusting the validity dates
• Track Usage: You can have full visibility of promo code usage, including who has redeemed the code

Promo codes are a great way to boost attendance, reward loyal customers, and drive early ticket sales. Get started today by setting up your first promo code in Studio and watch your event sales soar!

📖 Curious to dive deeper? Explore our Help Center article here.

We’re excited to introduce an enhanced ticketing section in Studio, designed to simplify ticket creation and management while providing a more intuitive experience for organizers. With a structured layout and modern design, you can now create and manage tickets with greater efficiency.

What’s New?

1. Seamless Ticket Creation Process

The ticket creation process has been completely reimagined:

• Dedicated Ticket Creation Page: Instead of a pop-up modal, clicking "Create a Ticket" now takes you to a redesigned page with more space and clarity.
• Three-Step Ticket Setup:
  • Basic Ticket Information – Enter essential details with mandatory fields in place.
  • Ticket Type Selection – Choose between Free or Paid tickets effortlessly.
  • Additional Settings – Customize advanced options to tailor the ticketing experience.

2. Improved Payment Gateway Setup

For paid tickets, the system will automatically check for a configured payment gateway. If one isn’t set up, a clear message will prompt you to configure it, ensuring a smooth payment process for attendees.

3. Intuitive Ticket Management

• Once tickets are created, they appear in the Ticket Display Section, offering a clear overview of all tickets.
• Easy Editing: Click on any ticket to make changes in a convenient modal window, keeping your workflow uninterrupted.

The Bottom Line

With these updates, ticketing in Studio is now more streamlined, user-friendly, and efficient. By reducing friction in ticket creation and management, we’re empowering event organizers to focus on what truly matters—delivering great experiences.

Finally, we've expanded currency support for paid tickets to include ZAR, DKK, PLN, CHF, NOK, CZK, HUF, and RON, giving you more flexibility in managing global sales.

Try out the new ticketing experience in Studio today, and let us know your feedback!

As an event organizer, you now have more flexibility in managing paid ticket registrations, ticket changes, and payment requests. This guide will walk you through the new features that allow you to register attendees for paid tickets, switch ticket types, and handle payments efficiently.

Registering an Attendee for a Paid Ticket

You can now register an attendee for a paid ticket and send them a payment link to collect the amount due. Here’s how it works:

• When you select a paid ticket for an attendee, the balance for the ticket will be reflected as “Balance Due” in the financial summary.
• The Payment Status will be marked as “Balance Due” until the attendee completes the payment.
• The paid ticket will be visible under the Event Tickets section of the registration tab for the user.
• You will have the option to “Send the Payment Link” to request payment.

Changing a Ticket from Free to Paid

If an attendee initially registered for a free ticket but now wants to upgrade to a paid ticket, you can update their registration and request payment seamlessly:

• The ticket change will be reflected in the financial summary.
• Any previous transactions (if applicable) will be displayed.
• The new Balance Due will be updated accordingly.
• The Payment Status will remain “Balance Due” until the payment is completed.
• You can send a payment link to the attendee to collect the amount due.

Changing a Paid Ticket to Another Paid Ticket

Sometimes, an attendee may wish to switch from one paid ticket to another. This process is now smoother:

• The change in ticket type will be updated in the financial summary.
• Any previous transactions related to the original ticket will remain visible.
• The Balance Due will be adjusted based on the new ticket price.
• If the new ticket is more expensive, the Balance Due will reflect the additional amount owed.
• If the new ticket is cheaper, the financial summary will reflect an overpayment, and you will have the option to process a refund for the difference.
• The Payment Status will be marked as “Balance Due” until payment is completed.
  
  

Assigning a Sold-Out Ticket After Undoing a Cancellation

If you undo a cancellation for an attendee who was previously registered for a ticket that is now sold out, the system will handle this automatically:

• The total ticket limit will increase by 1 to accommodate the reinstated registration.
• You will be informed that this ticket type was sold out and that the limit has been adjusted.
• Only organizers can assign a sold-out ticket, while general users cannot register for a ticket that has reached its limit.

With these enhancements, managing ticket registrations and payments is now more efficient, ensuring a smoother experience for both organizers and attendees!

Organizers have the ability to send a payment request directly from Studio to collect on unpaid balances. 

With the goal to efficiently receive payment – while viewing a registration organizers can easily identify whether a balance remains unpaid. When the status indicates 'Balance Due,' organizers can swiftly send a link to the registrant allowing them to settle their outstanding amount. 

This seamless process can be initiated directly from Studio by following these steps: 

1.  A 'Send payment request' button will appear next to the outstanding balance in the transactions section, exclusively when the payment status reads 'Balance Due
2. Upon clicking this button, an email containing a payment link will be promptly dispatched to the user
3. Once the email is received in one-click the user will be taken to a page to input their credit card details and pay their remaining balance
4. Once the payment is successfully processed, the payment status in Studio will transition from 'Balance due' to 'Paid'

📖 Curious to dive deeper? Explore our Help Center article here.

Studio empowers organizers to initiate credit card refunds without having to leave Studio – streamlining the process and reducing the stress of using multiple tools.

How this feature will function?

When organizers access an individual registration record, they can opt to issue a full or partial refund of a valid credit card transaction. Cancellations and ticket downgrades can easily be accommodated. With the flexibility to issue full or partial refunds and it is easy to accommodate cancellations and ticket changes. In the case of a full refund, the entire transaction sum will be reimbursed to the original payment method. For partial refunds, organizers can specify the refunded amount (not surpassing the initial transaction value).

Organizers have the opportunity to thoroughly examine the refund before finalizing it. Once confirmed and processed, the refund will promptly appear in the individual's transaction history within Studio.

Invoices and credit statements will still need to be issued from Stripe. Stay connected for additional enhancements similar to this one that are on the horizon.

📖 Need more details? Find them in our Help Center article here!

Organizers can now view their financial data directly in Swapcard without having to login to Stripe. 

Within the payments section, the following details can be viewed and analysed:

1. Charges - summary of registration charges
2. Taxes - a summary of applicable taxes, including rate
3. Payment - summary of card details used to make the payment, including last four digits of the card
4. Credit - summary of card details used to issue a credit, including last four digits of the card
5. Balance due - display the calculated balance due prominently

Organizers can seamlessly access detailed payment information on the Stripe platform with a single click on the provided link, or make a refund directly from Studio.