To help you avoid unexpected payment disruptions, the Studio dashboard now displays a Stripe validation warning banner whenever your Stripe account isn’t fully verified or is at risk of being blocked. This feature ensures you’re immediately alerted to take action, even if you miss Stripe’s email notifications.

Swapcard uses Stripe to process ticket payments. Stripe requires all connected accounts to complete KYC verification (business info, tax details, proof of identity).
If you don’t, Stripe may:

• Temporarily disable payouts
• Block transactions entirely

The warning banner helps you resolve these issues early, so your registration and ticket sales continue without interruption.

Swapcard checks your Stripe account status via API. We also listen to real-time updates via Stripe’s webhook, so you’ll be alerted as soon as the account status changes.

What You’ll See in Studio

When Stripe identifies missing or incomplete verification steps:

• An alert banner appears at the top of your Studio dashboard.

  "Your Stripe account is not fully verified. Please complete verification to avoid payment disruptions."

• A “Verify Stripe Account” button takes you directly to your Stripe dashboard, where you can upload missing documents or complete any required actions.

Banner Behavior

The banner appears and stays persistent as long as your account has pending requirements or is blocked.
Once Stripe confirms your account is fully verified and active, the banner disappears automatically from your dashboard.