Organizers can now automatically restrict access to the event for attendees who have not fully paid for their registration. This feature helps protect your event resources and ensures that only attendees in good financial standing can access the event experience.

How It Works

When a registration has a payment status "Balance Due", access to the event will be restricted automatically. This applies to the Event App and event check-in, helping organizers avoid manual follow-ups for unpaid registrations.

The following message will be displayed when accessing the Event App:

Unlock your event access
Your access is currently paused due to a remaining balance. Complete your payment to unlock full access.

If a user with Balance Due attempts to check in using SwapAccess, the following message will appear:

Remaining balance due
Complete your payment to get full access to the event.
{confirmation_number}

A button will be available to Email payment link to the attendee.

Also, organizers will not be able to check in an attendee from Studio if:

• Their payment status is Balance Due
• “Allow access with balance due” has not been enabled

Attendees can regain access by:

• Completing their payment, or
• Receiving manual access from the organizer through the “Allow access with balance due” option in Studio
  
  

Allowing access with a Balance Due

In some situations, you may still want to grant access to an attendee who has not completed their payment. Organizers can override the restriction by enabling “Allow access with balance due” on an individual registration, allowing the attendee to access the event.

Key Details

• This option is applied per registration.
• Once enabled, the attendee will be treated as if their payment is complete and can access the event normally.
• If the outstanding balance later becomes zero or negative, the override will automatically be removed.

This feature gives organizers flexibility while keeping payment controls in place.