2 months ago
Configurable Service Fee Handling
We've introduced configurable service fee handling, giving organizers more flexibility in how service fees are applied to ticket purchases.
Organizers can now choose, on a per-ticket basis, whether to:
- Absorb Fee (default): The service fee is included in the ticket price and paid by the organizer.
- Pass on to Registrant: The service fee is added to the ticket price at checkout and paid separately by the registrant.
When the Pass on to Registrant option is selected:
- The checkout order summary displays the ticket price, tax (if applicable), and service fee as separate line items.
- Organizers can choose whether refunds include the service fee or retain it, by processing a full or a partial refund (where the service fee can be calculated and retained).
- Service fee details are reflected throughout Studio, transactions, and invoices for greater transparency.
Note: The default behavior remains unchanged. Existing tickets continue to absorb the service fee unless updated, and any changes apply only to future purchases.