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Coming Soon!MONETIZE · Ticket sales
2 months ago

Configurable Service Fee Handling

We've introduced configurable service fee handling, giving organizers more flexibility in how service fees are applied to ticket purchases.

Organizers can now choose, on a per-ticket basis, whether to:

  • Absorb Fee (default): The service fee is included in the ticket price and paid by the organizer.
  • Pass on to Registrant: The service fee is added to the ticket price at checkout and paid separately by the registrant.

When the Pass on to Registrant option is selected:

  • The checkout order summary displays the ticket price, tax (if applicable), and service fee as separate line items.
  • Organizers can choose whether refunds include the service fee or retain it, by processing a full or a partial refund (where the service fee can be calculated and retained).
  • Service fee details are reflected throughout Studio, transactions, and invoices for greater transparency.

Note: The default behavior remains unchanged. Existing tickets continue to absorb the service fee unless updated, and any changes apply only to future purchases.