You can now add a fully customizable FAQ section to your event Home page using the Page Builder. This new section type helps organizers address common attendee and exhibitor questions upfront, reducing repetitive inquiries and making event information more accessible.

Why it matters

The FAQ section empowers organizers to improve the attendee experience by proactively answering frequent questions right on the Home page. It's an ideal way to reduce support overhead and make event details easier to find.

Key Capabilities

🧩 Add it like any other section
Simply select the "FAQ" block from the Page Builder’s section options. It appears on your page immediately, ready to be edited.

📌 Starts with popular questions
To help you get started, the FAQ is pre-filled with commonly asked attendee during events questions, such as:

• “I can't find or access my ticket”
• “How do I connect to Wi-Fi?”
• “Will sessions be available on-demand?”

✏️ Full content control
You can edit, reorder, delete, or add new questions directly from the side panel. Each question includes a title and a detailed answer field. Updates are instantly reflected in the preview. And you can provide translations in more than 35 languages.

🧲 Dynamic content based on your event setup
If you’ve entered a support email in Studio, a helpful default question will appear: Still have questions about the event? Contact us at {{email}}

🔁 Share with Swapcard support
Enable the “Share my FAQ content with Swapcard” option to help our support team better assist your attendees. 

This addition builds on the new Home page builder released earlier, and is a great reason to start using it if you haven’t yet. It's an easy win for clarity, support efficiency, and attendee satisfaction. 🚀

Creating a seamless registration experience just got easier. Our latest updates to the registration form builder and custom field creation are designed with you in mind. Here’s what’s new:

New Form Creation Landing Page

If you haven't set up a form yet, you’ll now see a dedicated landing page with:

• A quick explanation of the form feature
• A “Set up form” button
• A Help Center link for guidance
• A banner to enable Swapcard Registration if needed
  
  

Smarter Field Management

Fields are now organized into:

• Basic Fields – Must-haves for registration
• Custom Fields – Suggested or user-created options

You can now convert suggested fields to custom ones with a simple label prompt

Add Multiple Fields at Once

Select several fields at the same time:

• Selected fields are greyed out with checkmarks
• Click “Create Form” to add them all instantly
  
  

Better Form Editing Experience

• First & Last Name appear on the same line
• Fixed side panel with draggable fields
• Improved drag previews for better visual editing
• Create custom fields directly from the form editor
  
  

Clear Field & Section Selection

Easily see which field or section you're editing with new visual highlights.

These updates are designed to save you time, reduce clicks, and give you more control. Happy form building!

A brand new design for the AI recommendations feature on Web is coming. Our team has been working to enhance your user experience and we believe this new design will do just that.

The new design for the AI recommendations feature brings a fresh and up-to-date UI that is not only visually appealing but also provides clear and easily visible information. We understand that time is of the essence for our users, and with this new design, you can quickly find relevant recommendations that will help you make the most out of your Swapcard experience.

As a reminder, the AI recommendations feature includes carousels, making it easier for you to browse through the suggested content. This will save you time and effort in finding the right sessions, exhibitors, and attendees that match your interests. Additionally, we also have the My AI Recommendations page where you can view all your personalized recommendations at once. This further enhances your networking and learning opportunities.

To enhance the badge design process and ensure seamless printing with Swapcard GO! printers, we are introducing default badge sizes in Studio. These predefined sizes will help prevent formatting issues and make sure your badges are fully optimized for Swapcard GO! box and printers.

When designing badges in Studio, you will now see the following added formats:

1. Swapcard GO (4 x 6 in)
   A standard 4x6 inch badge format designed for optimal printing.
2. Folded Swapcard GO (4 x 12 in)
   A 4x6 inch badge with an additional blank 4x6 inch section below it.
3. Label (4 x 3 in)
   A classic 4x3 inch label-sized badge suitable for quick-print needs or smaller display areas.

Why This Update?

• Prevent Sizing Issues: By using the default formats, you can avoid designing badges that may not print correctly with Swapcard GO! printers.
• Streamlined Experience: Standardized sizes mean a smoother setup process and a hassle-free experience for event organizers.
• Optimized for Events: These formats ensure badges are compatible with the typical printing equipment used at Swapcard-powered events.

What You Need to Do

When creating badges in Studio, simply select one of the new default sizes to ensure compatibility. No additional configuration is needed!

This update is designed to make your badge printing experience easier and more reliable. Happy designing!

You can now resend registration confirmation emails on demand - either to individual attendees or in bulk, directly from your event dashboard.

Resend Confirmation Emails Individually

• Where to Find It:
  Within any registered user’s registration record.

• How It Works:

  • A new "Send Confirmation Email" button will appear.
  • This option is only available if the attendee's status is "Registered".
  • Clicking the button will prompt a confirmation dialog before proceeding.
  • Upon confirmation, the email is resent, and a success or failure message will be displayed.
    
    

2. Bulk Resend Confirmation Emails

Reaching out to multiple attendees at once has never been easier.

• Where to Find It:
  In the People list view, when filtered by Status: Registered.

• How It Works:

  • Select multiple attendees using the checkboxes.
  • A "Resend Confirmation Email" button will appear in the bulk action toolbar.
  • The button is only active when at least one registered attendee is selected.
  • A confirmation dialog will show how many emails will be sent.
  • After sending, you’ll see a summary notification indicating how many emails were sent successfully or if any failed.
    
    

Missed, lost, or undelivered emails are no longer a problem. This feature helps you keep attendees informed while reducing support requests and boosting engagement.

AI Recommendations improvements continue, and this time, the Mobile user experience is enhanced! Inside the Exhibitors page, Exhibitors' recommendations will now be displayed to ensure easy access to your best interests. 

By clicking on it, you will have access to the full Exhibitor Profile to find the best information, book a meeting, or register for a session that your recommended exhibitor might host. The app offers up to 10 recommendations, and they are refreshed according to your interests over time. 

We’re thrilled to introduce a new feature that significantly enhances the attendee experience: the ability to download event passes as QR codes directly into Apple Wallet. This update provides a seamless, contactless solution for ticket access, enabling attendees to securely store and retrieve their digital passes with just a few taps—no more hunting through emails or apps for a ticket.
By replacing traditional paper passes or printed badges with digital QR codes, event organizers can streamline operations and provide a more modern, eco-friendly experience.

How to Enable the QR Code Wallet Feature in Studio

Organizers can activate this feature directly within the Studio platform:

1. Navigate to Event Builder
2. Go to Pages & Menu
3. Open the My Ticket page
4. In the Data section, enable the "Badge Wallet Download" option

Note: This option is only available if the ticket type is set to QR Code or Swapcard Badge. Once enabled at the event level, this feature becomes available to all attendees.

How Attendees Use It

Once the feature is activated:

1. Attendees open the event app and navigate to the Ticket page
2. They view their QR code
3. Tap the “Add to Apple Wallet” button
4. The badge is then instantly saved to their device’s Wallet app

This streamlined process ensures attendees always have their badge on hand—no app navigation or manual ticket retrieval required.

Key Benefits of Adding QR Codes to Digital Wallets

• Accessibility - Digital wallet passes can be accessed with just a few taps
• Enhanced Security - fingerprint, face recognition, or passcodes on digital wallets add an extra layer of protection
• Faster Check-ins: QR code scanning significantly speeds up the check-in process, reducing queues and wait times at the event entrance
• Automated Validation: Real-time validation of QR codes, ensuring that only valid and unused tickets are accepted
• Reduced Printing Costs: Eliminating physical tickets saves on printing and distribution costs.
• Lower Risk of Loss: Digital tickets are less likely to be lost or damaged

A Smarter, Greener Event Experience

This enhancement is more than just a tech upgrade—it reflects a shift toward more sustainable and user-friendly event practices. By going digital, event organizers reduce their environmental footprint while delivering a premium experience for attendees.
Enable this feature today in Studio and take your event to the next level.

Logging in just got way less annoying 🤗

We've made a few UX quick wins that may be small on paper, but feel huge in practice:

• Autofill magic ✨: If you’re using a native email app, your one-time code now appears magically without the need to go to your mail app!
• No more dashes: We’ve stripped the “-” from the OTP code both in emails and on the app. Because typing shouldn’t feel like solving a puzzle.
• Instant focus: Land on the OTP page and your cursor’s already in the first box, ready to roll.

Less clicking, less thinking, more getting-stuff-done.

At Swapcard, we continuously refine our platform to improve event management efficiency. Our latest enhancement focuses on the Session Excel Import/Export feature, ensuring better content support and integration with Backstage.

What’s New?

✅ New "Format" Column – Organizers can now view and modify session formats directly in Excel. Supported formats:  

•   Physical
  • Roundtable
  • Backstage
  • 3rd Party Tool
  • Embedded Video Hosting Platform

✅ New "Sub-Format" Column – Sessions now include content type classification:

• Live
• On-Demand
• Pre-Recorded

Why It Matters

These improvements streamline session setup, improve data consistency, and enhance content categorization, especially for hybrid and digital events.

📢 Get ready to experience a more flexible and efficient way to manage sessions in Swapcard.

A new meeting description field is to be added to our meeting request feature, making it easier for you to communicate important details with your meeting participants.

With this new feature, besides the optional chat message, you can now specify locations, agendas, or any other meeting specificities in the meeting description. This will not only help you to better organize your meetings but also boost your acceptance rate by providing your participants with more information about the meeting.

The meeting description field is only accessible by the meeting organizer and can be added or edited at any time before the meeting takes place. This ensures that all participants are on the same page and have a clear understanding of the meeting's purpose and objectives.

We understand that every meeting is unique and may require different information to be shared with participants. That's why we have made the meeting description field customizable, allowing you to tailor it according to your specific meeting needs.

To add or edit the meeting description, simply go to the meeting page or request a meeting, and click on the "Edit" button next to the description field. You can then type in your meeting details and save the changes. The meeting description will then be visible to all participants.