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MONETIZE · Exhibitors & sponsorships
today

Arabic: Full Support in the Exhibitor Center 🌍

For Arabic-speaking exhibitor teams, the Exhibitor Center used to be a fight against the layout. Text entered right-to-left landed in a left-to-right shell, alignment drifted, and content that should have read cleanly ended up scrambled. That's fixed. The Exhibitor Center now renders Arabic properly, with full right-to-left support across the interface, so exhibitors work in their language, the way it's meant to look.

What's New

The Exhibitor Center now fully supports Arabic:

  • Right-to-left rendering — the layout flips to RTL, so text, fields, and content flow in the correct direction natively.
  • Arabic input everywhere it matters — company profile, product details, and other booth content accept Arabic without breaking alignment or direction.
  • Clean mixed-content handling — Arabic sitting alongside Latin characters, numbers, or links displays correctly instead of jumbling the order.


MANAGE · Event management & promotion
4 days ago

Export Registration Confirmation Email Engagement Data

Tracking the performance of your registration confirmation emails is now easier.

You can now export recipient-level engagement data for Registration Emails directly from Studio. Similar to other email campaigns, a new Export data option is available from the three-dot menu, allowing you to download a report with delivery and engagement metrics for every recipient.

The export includes all recipients of the selected registration confirmation email and shows whether each email was:

  • Sent
  • Opened
  • Clicked

The report is downloaded in CSV format, making it easy to analyze engagement, troubleshoot delivery issues, or share results with your team.

Coming Soon!MANAGE · Event management & promotion
4 days ago

Ticket management improvements: Search and filtering

Managing tickets is now faster and more efficient with new search and filtering options in Studio.

You can now search for tickets by name and filter your ticket list by Moderation and Visibility, making it easier to find and manage the right tickets—especially for events with a large number of ticket types.

What's new?

  • Search by ticket name to quickly find the ticket you're looking for.
  • Filter by moderation: All, Yes, or No.
  • Filter by visibility: All, Visible, or Hidden.
  • Combine search and filters to narrow down results even faster.

Benefits

  • Find tickets more quickly.
  • Easily identify visible, hidden, or moderated tickets.
  • Simplify ticket management for large events.
MANAGE · Event management & promotion
4 days ago

Ticket Preview is now available while editing tickets

You can now preview your ticket directly from the Edit Ticket side panel in Studio, making it easier to review your ticket configuration without leaving the editing experience.

What's new?

A new Ticket Preview section has been added to the ticket editing side menu. It displays how your ticket will appear based on its current saved configuration.


How it works

  • Open a ticket in Studio and edit its settings.
  • Use the Ticket Preview panel to view the current saved version of your ticket.
  • After making changes, click Save to update the preview.

Note: The preview reflects only saved changes. Any edits you make will appear in the preview only after you save the ticket.

This helps you quickly verify your ticket setup while keeping the editing workflow simple and focused.

MANAGE · Onsite productionAdd-On
a week ago

Seamless Wayfinding with IndoorAtlas x ExpoFP Integration 📍

The IndoorAtlas integration helps you leverage permanent, venue-installed hardware to deliver precise indoor positioning for your large-scale events. If you are hosting at massive venues like Koelnmesse or Jaarbeurs, you can now bypass third-party beacon setups and activate real-time floor plan navigation using the venue's existing infrastructure. This cuts down on deployment costs while maximizing exhibitor ROI and attendee engagement. 🚀

Effortless Setup in Swapcard Studio ⚙️

Event organizers can now connect IndoorAtlas directly within the ExpoFP map configuration. No complex coding required.

  • Unified Configuration: Inside Studio, navigate to your ExpoFP map view. The side panel data section now features an Indoor Positioning option.
  • Simple Credential Management: Clicking "Enable Indoor Positioning" allows you to choose IndoorAtlas alongside existing providers. Simply input your API Key and API Secret from the IndoorAtlas MapCreator portal.
  • Flexible Control: You can edit or disable your hardware positioning configuration at any time from the same panel.

A Smooth, "Blue Dot" Navigation Experience for Attendees 🗺️

Attendees can navigate massive exhibition halls effortlessly without getting lost between booths.

  • Smart Permission Triggers: When an attendee opens the map within 24 hours of the event start, the app safely requests Location and Bluetooth permissions.
  • Real-Time Blue Dot Tracking: Once permissions are granted, a blue dot appears on the ExpoFP floor plan, updating continuously as attendees walk the show floor.
  • Intelligent Multi-Floor Management: The blue dot dynamically adapts to the attendee's actual location—only appearing on the floor they are currently standing on to prevent confusion.
  • Graceful Signal Handling: If an attendee enters a signal dead zone, the blue dot fades away cleanly without throwing app errors or disrupting the user interface.

Advanced Blue Dot Wayfinding 🎯

  • Real-Time Routing: Attendees can use their live location as the starting point (Point A) to navigate to any booth or feature (Point B).
  • Turn-by-Turn Navigation: Clicking "Directions" on a booth profile displays estimated distance, travel time, and step-by-step navigation.
  • Accessible Paths: Includes an "Avoid stairs" toggle to ensure accessible route planning across multi-floor venues.

⚠️ Note for Organizers: Blue Dot Wayfinding relies on ExpoFP's active support for live-coordinate routing. If this is not yet supported in your specific ExpoFP package, navigation will gracefully fallback to booth-to-booth routing.

Coming Soon!CONNECT · Attendee networking
a week ago

No More Ghost Meetings: Set Your Availability, Book With Confidence 🗓️

A meeting request means nothing if the person on the other end was never free to begin with. Until now, availability wasn't very visible, so requests landed on people who couldn't take them, and the frustration piled up on both sides. This update fixes that at the source: everyone sets their own availability, and the booking flow respects it.

What's New

Two things change on People and Exhibitor lists:

  • Manage availability: a new button appears wherever time slots exist for an event, opening a simple flow to mark yourself available or blocked, day by day.
  • Book a meeting: a dedicated "Need to meet?" section with a clear Book a meeting button, shown only to groups actually authorized to send requests.
  • My Schedule/My Meetings: manage the availabilities directly from my schedule or my meetings with a quick new button "Manage your availabilities"

How It Works

  1. Open the People list or Exhibitor list 
  2. Tap Manage availability to open the availability sheet.
  3. Each day lists your time slots: tap any slot to toggle it, or use the day checkbox to enable a whole day at once.
  4. Slots already tied to a confirmed meeting show the other person's name and can't be toggled off.
  5. Save: your availability is now visible to whoever books you.

Key Behaviors & Options

  • Color-coded slots: green means open, grey means blocked or already booked (with the other person's name shown for context).
  • Bulk day toggle: the checkbox next to a date enables every open slot for that day in one tap; a partial day shows a dash instead of a full check.
  • Dismissible, not gone: on mobile, closing the availability/booking card with the ✕ hides it for the day, but it resurfaces every day through the event so it's never permanently missed.
  • Request volume counter: once an event passes 50 total meeting requests sent, a running counter ("+50 meeting requests already sent," "+100," etc.) appears next to the Book a meeting button, updating every 50 requests.
  • Scoped to who's eligible: the Book a meeting section only shows for attendees and exhibitors actually part of a group allowed to send requests.

Why Organizers Will Love It

Unavailable-participant requests were a quiet source of no-shows and support tickets, and for high-touch programs like hosted buyer tracks, they were becoming a real risk. By putting availability directly in the hands of attendees and exhibitors, every meeting request is sent against real, current availability. Fewer wasted requests, fewer awkward "sorry, I can't make it" replies, and networking numbers that actually reflect people showing up.

💡 Pro tip: Encourage attendees and exhibitors to set their availability before the event opens; the earlier it's filled in, the fewer meeting requests get blocked by an empty schedule on day one.

💡 Pro tip: The request counter is a nice social-proof nudge; if your event has strong meeting activity, it reinforces to attendees that the networking is real and worth engaging with.

MONETIZE · Ticket sales
2 weeks ago

Improved Ticket Descriptions with Rich Text Formatting

Ticket descriptions are now more powerful and flexible. Organizers can use Rich Text formatting to create rich, structured descriptions that render correctly on the registration page, making it easier for attendees to understand what each ticket includes

Whats's Changed

  • Organizers can now use Rich Text formatting in ticket descriptions
  • Content such as line breaks, lists, and basic formatting is supported
  • Descriptions render properly on the registration page and ticket views

How it works

In Studio → Registration → Tickets:

  • Add or edit a ticket description
  • Use Rich Text formatting
  • Save your ticket -> your formatting will be preserved and rendered

Expected Outcome

  • More engaging and structured ticket descriptions
  • Improved attendee understanding of ticket benefits
  • Enhanced overall registration experience and clarity
MANAGE · Onsite production
2 weeks ago

🧭 Lost in the Expo? Not Anymore. Say Hello to the New Directional Blue Dot!

Navigating a massive exhibition hall just got a whole lot easier. You can now see exactly which way you are facing on the venue floor plan in real time, eliminating the classic "which way do I turn?" confusion for attendees.

By adding a directional arrow to the blue dot (the user's current location indicator), Swapcard bridges the gap between digital maps and physical venue navigation.

Here is everything you need to know about this user experience upgrade for our ExpoFP floor plans.

What’s New? 🧭

Previously, the blue dot showed attendees where they were, but not where they were looking. This small but mighty UI increment introduces a native directional arrow attached to the blue dot.

  • Real-Time Orientation: As attendees rotate their phones, the arrow responds continuously, mirroring their physical direction.
  • Zero-Friction Tech: We’ve hooked your device's native compass and gyroscope sensors directly into our ExpoFP map bridge.
  • Rock-Solid Positioning: The directional arrow operates independently of location data. CrowdConnected remains the sole source of truth for physical positioning, ensuring accuracy never drops.

How It Benefits Your Event

🚀 Boosts Exhibitor ROI

Attendees spend less time wandering down the wrong aisles and more time interacting with booths. Clearer navigation means higher foot traffic to exhibitors who might otherwise be missed in high-density zones.

🧘 Reduces Attendee Friction

Large convention centers are notorious for causing spatial disorientation. Providing an intuitive, "Google Maps-style" indoor navigation experience reduces stress and keeps attendees focused on networking and content.

🛡️ Seamlessly Degrades for Older Devices

If an attendee is using an older device without a gyroscope or compass, the app handles it gracefully. The map will simply display the standard blue dot with normal positioning functionality—no crashes, no errors, just uninterrupted navigation.

⚙️ Behind the Scenes (For the Tech-Savvy Organizer)

We love a quick win that doesn't compromise performance. Since ExpoFP supports this arrow natively, our team simply mapped the device's sensor angle values directly to the map layer.

💡 Good to know: This update requires zero new permission prompts for your users. It safely utilizes existing device permissions, maintaining a smooth onboarding experience.

Update Availability

This feature is automatically live for all events utilizing ExpoFP indoor routing combined with CrowdConnected blue dot positioning. No manual setup in the Studio is required!

Now go forth and conquer the expo floor; no compass-reading skills required. 🧭✨

Coming Soon!MONETIZE · Exhibitors & sponsorshipsMANAGE · Event management & promotion
2 weeks ago

Keep Your Booth Roster Clean: Remove Members and Leave in a Tap 🧹

A booth roster is only as useful as it is accurate. But staff move between booths, change companies, or land on a Booth by mistake — and until now, once someone was on it, there was no way to take them off. That gap is closed. Exhibitor admins can now remove any team member from the Booth, and every member gets a self-service way to leave — all from Exhibitor Center > Team Members.

What's New

Two ways to keep a booth roster tidy:

  • Remove a member — admins can take another member off the Booth in a single action.
  • Leave the Booth — any member (admin or limited) can remove themselves, without waiting on an admin.

How It Works

Removing a member (admins)
  1. Go to Exhibitor Center > Team Members.
  2. Find the person's row and click Remove.
  3. Confirm in the "This person will no longer have access to this booth" prompt.
  4. They're off the roster — instantly.
Leaving the Booth (any member)
  1. Open Exhibitor Center > Team Members.
  2. On your own row, click Leave.
  3. Confirm in the "Are you sure you want to leave this booth?" prompt.
  4. You're removed from the Booth.

Why Exhibitors (and Organizers) Will Love It

An out-of-date roster is more than a cosmetic annoyance — it blurs who owns the leads, who attendees should actually contact at the booth, and who still has access they shouldn't. Giving admins a clean Remove and every member a self-service Leave keeps booth teams accurate without a single support ticket. Staff reshuffles, departures, and accidental adds all sort themselves out in a couple of clicks, so exhibitor contact lists and lead attribution stay trustworthy right through event week.

MONETIZE · Ticket sales
2 weeks ago

Tree Fields Now Supported in Registration Forms

Tree Fields can now be added directly to Registration Forms in Studio.

Tree Fields allow organizers to collect structured information through hierarchical selections, helping attendees navigate complex option sets more easily than with traditional dropdowns.

With this release, organizers can add Tree Fields to Registration Forms and collect hierarchical data during registration.

No additional setup is required, simply add an existing Tree Field to your registration form and attendees can start selecting values through the tree structure.


No additional setup is required, simply add an existing Tree Field to your registration form and attendees can start selecting values through the tree structure.