The wait is over! After a successful launch on the web, Sherlock, the dedicated event AI agent, is now officially available on the iOS and Android mobile apps. 📱✨

The Sherlock mobile integration helps you put a personal concierge into the pocket of every attendee, ensuring they navigate your event with ease, even while on the move.

Your event, now in their pocket

Sherlock on mobile provides the same deep, context-aware intelligence as the web version but is optimized for the frantic pace of an onsite event. It understands who the user is, their specific permissions, and the unique layout of your venue.

You can now offer your participants a way to:

• Manage schedules on the fly: Participants can ask Sherlock to "Find a session about AI starting in 10 minutes" or "Show me my next meeting" while walking between booths.
• Surface leads in real-time: Exhibitors can use the app to quickly ask, "Who are the most relevant leads for me to meet today?" without needing to sit down at a laptop.
• Get instant support anywhere: Whether it’s finding the nearest restroom or asking "How do I scan a lead?", Sherlock handles the repetitive FAQs so your onsite staff can focus on high-touch VIP support. ☕

Why mobile changes the game

Bringing Sherlock to iOS and Android specifically aids in onsite engagement and logistics:

• Reduced Friction: No more switching between tabs or looking for information booths. Everything is a quick chat away.
• Better ROI for Exhibitors: By suggesting relevant products and booths to attendees as they walk the floor, Sherlock drives more spontaneous, high-quality traffic to your exhibitors.
• Find Leads: From finding the best leads to meet, or not, to exporting all your new business deals, Sherlock eases the Leads management, optimising sales time.

Key Mobile Capabilities 🚀

• Multilingual Support: Attendees can chat with Sherlock in their native language for a truly inclusive experience.
• In-App Guidance: Sherlock explains how to use the app (like lead retrieval or QR scanning) based on the user's role.
• Visibility-Aware: It only suggests sessions, exhibitors, or people that the specific user has the right to see or access.

How to get started

If you have already enabled the AI Assistant in the Studio, Sherlock will automatically appear for your users on the latest version of the Swapcard mobile app.

Not using it yet? Head to Studio > AI Assistant > Enable Assistant to give your participants the smartest travel companion they’ve ever had! 🕵️‍♂️✨

We’ve redesigned the Community Home Page on web to offer attendees a clearer, more modern experience from the moment they log in.

A More Modern and Polished Interface

The new home page has been visually refined to create a cleaner and more contemporary look. The updated design makes navigation smoother and more intuitive, helping attendees quickly understand where to go and what to explore. For organizers, this means your community space feels more professional and aligned with the standards of large-scale trade shows, congresses, and exhibitions.

Clearer Event Grouping

Events within the community are now grouped in a much more comprehensible way. Instead of navigating through scattered listings, attendees can easily browse and understand how events are organized.

Better Visibility for Suggested Events

Suggested events now appear more prominently on the home page. Attendees can instantly discover relevant events tailored to them, without needing to search.

Organizers can now create multiple feed views to better structure event communications and target different audiences.

When creating a feed channel, you can select the feed view where it will appear, or create a new view directly from the channel creation modal. This makes it easy to organize content without interrupting your workflow.

In Studio, a new “Displayed on” column in the Feed Channel list clearly shows which view each channel belongs to. This gives you instant visibility.

Feed channel names can also be translated into all event languages, ensuring a clear and localized experience for international attendees.

With multiple feed views, you gain better control, clearer communication, and a more organized event platform, while keeping management simple and efficient.

The Profile Completion feature helps you increase attendee engagement and data quality by providing users with a clear, visual nudge to finalize their professional details. A complete profile is the cornerstone of successful networking; after all, it’s hard to make a "perfect match" if the AI doesn't know who you are!

What’s New

Attendees will now see a dynamic progress bar on their "Me" tab if essential information is missing. This visual indicator calculates a completion percentage based on core fields: Job Title, Company, and any Custom Fields you’ve set as editable.

How it Works

• The Visual Nudge: If a profile is incomplete, the "Edit Profile" button transforms into a more actionable "Complete Profile" button, accompanied by a percentage bar.
• Guided Editing: Clicking "Complete Profile" takes the user directly to a focused view.
• The "Finish Line" Feeling: Once the profile reaches 100% completion, the progress bar disappears, the button reverts to "Edit Profile," and the user gets that sweet feeling of digital accomplishment. 

Why Organizers Will Love It

• Better Matchmaking: More data means our AI can suggest more relevant connections, increasing overall attendee satisfaction.
• Exhibitor Value: Lead retrieval is only as good as the data captured. Complete profiles ensure your exhibitors walk away with high-quality, actionable leads.
• Cleaner Data: Higher completion rates mean your advanced filters will be more robust and insightful for better lead search.
• Smart Calculation: The completion percentage is rounded and specific to the fields you choose to make editable, ensuring the bar is always relevant to your specific event needs.

What's New?

We're excited to announce enhanced filtering capabilities for integration imports in Swapcard Studio. You can now apply advanced, multi-level filters directly from the frontend when importing People, Exhibitors, and Sessions from your integrated systems.

Key Highlights

• Visual Filter Builder: Create complex filter conditions with an intuitive interface
• Multi-Level Nesting: Combine multiple conditions using AND/OR logic
• Extended Object Support: Now available for People, Exhibitors, and Sessions
• Rich Operator Set: Use IS, IS NOT, CONTAINS, DOES NOT CONTAIN, LESS THAN, GREATER THAN operators
• Visual Filter Indicators: Easily identify which objects have active filters applied
• Seamless Migration: Existing backend filters now visible and editable in Studio

🔐 What's Changed?

Before

• Filter configuration was only available through backend settings
• Limited to People and Exhibitors objects
• Required technical support for complex filtering logic
• No visual indication of applied filters

After

• Self-Service Filtering: Configure complex filters directly in Studio's Integration mappings
• Sessions Support: Filter logic now extends to Sessions objects
• Visual Filter Management:
  • Filter icon appears next to each object
  • Red dot indicator shows when filters are active
• Advanced Logic: Create nested condition groups with flexible AND/OR combinations
• Complete Transparency: Previously configured backend filters are now migrated and visible in Studio

We’re rolling out an improved and more consistent access management system across our applications. This update strengthens Studio security while simplifying OTP-based login on the Event App and Exhibitor Center (EC).

🔐 What’s changing?

1. Studio now requires a password (OTP removed)

To increase security for organizer and admin features, Studio will no longer support OTP login.
Users must now log in using a password-based authentication flow.

2. Event App & Exhibitor Center: OTP simplified to numeric-only

To streamline authentication for attendees and exhibitors, the OTP used to log into the Event App and EC is now numeric-only, making it quicker and easier to enter.

🎯 Why this update matters

• Better security for Studio and sensitive event configuration features
• Cleaner, faster OTP experience for Event App and EC users

We’re pleased to introduce a new improvement to the Invisual and Swapcard integration: bookmarked exhibitors are now synchronized in both directions.

With this update, whenever an attendee bookmarks an exhibitor, whether from the embedded Invisual map or directly inside Swapcard, the action is instantly reflected in both systems. This creates a smoother, more consistent experience across the entire event platform.

Here’s how it works:

• Bookmark from Invisual → Visible in Swapcard
  If an attendee marks an exhibitor as a favorite while browsing the Invisual map, the exhibitor immediately appears as bookmarked in their Swapcard profile.
• Bookmark from Swapcard → Visible in Invisual
  The same applies in the other direction. Bookmarking an exhibitor in Swapcard automatically updates the Invisual map view, where the exhibitor now shows as saved.

For organizers, this means fewer discrepancies and a more unified attendee journey. Visitors save time, keep track of exhibitors more easily, and enjoy a seamlessly connected navigation experience throughout the event.

Managing tax collection for event registrations can be complex — but it doesn’t have to be. With Swapcard Studio, you can now seamlessly enable Stripe Tax to automate tax calculations during your event registration and payment process.

How It Works

• Stripe calculates taxes automatically at checkout, based on the attendee’s location and tax details.
• The correct tax amount appears dynamically on the order summary and invoice.

Setup in Three Steps

1. Check Stripe Tax Status

• When you connect Stripe, Swapcard checks if Stripe Tax is enabled. In case the set up is not complete in the Stripe dashboard, a message is displayed:

“Stripe Tax is not yet configured on your account. Please complete the setup in Stripe to enable automated tax calculation.”

Go to your Stripe dashboard → Tax Settings to set it up.
Please follow the step 1 and 4 from Stripe documentation : https://docs.stripe.com/tax/set-up?dashboard-or-api=api&locale=en-GB

2. Choose Your Tax Mode
In Studio > Registration > Payment Settings, select:

Automatic Tax to allow Stripe to calculate taxes automatically at checkout based on the users billing information. 
Manual Tax can still be used, which is based on a single tax percentage.

3. Collect Required Info at Checkout
To calculate taxes automatically correctly, Stripe needs:

• Billing Address (country, postal code, state, etc.) — collected using Stripe Elements.
• Tax Type & Tax ID — optional, but helps apply exemptions.

Users can see an Estimated Tax amount when completing the registration form, based on the registrants IP address. If attendees change their billing information which is different from the logged in IP, taxes recalculate instantly.

Get started by automating your tax calculation, save time and stay compliant, all with Automatic Tax in Swapcard Studio. 

Swapcard's event management platform Avolio has been rebranded as Launchpad, bringing you a completely new admin interface, a dedicated help center, and streamlined workflows. This change marks the beginning of a series of enhancements aimed at modernizing your interaction with our platform.

Launchpad is more than just a visual update; it is a reimagined workspace designed for speed and clarity. We've streamlined the design to highlight important information and improve focus, allowing you to navigate tasks faster. 

What this means for you:

• New Admin Interface: A cleaner, more intuitive management portal.
• Dedicated Help Center: On-demand support resources to guide you. You can explore the help center now.
• Optimized Workflows: Improved components that make event management smoother.

Rest assured, while your admin experience is getting an upgrade your public registration sites remain unchanged. Your attendees will continue to have a seamless experience, and any future public-facing updates will be communicated well in advance through your Account Manager.

Thank you for being part of our journey. We are can't wait for you to experience Launchpad.

Displaying the In-app registration form section helps you capture attendee data faster by placing your registration form right where the action starts: the Home Page. Instead of forcing potential participants to hunt for a "Register" button or navigate through menus, you can now bring the signup process directly to them.

🚀 Why this matters

Traditionally, visitors had to navigate away from the homepage to access the registration flow. This extra step can slow down decision‑making and reduce conversions.

By embedding registration directly on the homepage, you can now:

• Capture intent immediately when visitors land on your site
• Reduce navigation friction in the registration journey
• Highlight your ticket offers at the most strategic location

🖥️ What is the Registration Section?

The Registration Section is a new Builder component that lets you display your registration form and available ticket types directly inside your homepage layout.

🛠️ How to use it

From Studio, while building your Home Page, you can now:

• Add the Registration Section to your homepage
• Position it anywhere in your layout
• Preview it in desktop and mobile modes
• Publish changes instantly